I have been trying to do Video Re-KYC for savings bank account but for 3-4 times it got rejected due to they were not able to click clear photo of my PAN card. Afterall I did that through different device and it was completed successfully yesterday morning. and in the evening I received an SMS saying “Congratulations! You ReKYC details have been successfully updated for my customer ID” But when I open application it still asking me that I have to complete ReKYC.
This is my VKYC reference number: 2411135406921208708
Hey @Tejas_Chavda ,
Welcome to the Niyo Community! 
We certainly understand the hassle you’ve experienced and we appreciate your efforts in completing the Video Re-KYC process.
As you mentioned, your VKYC was successfully completed yesterday, and you’ve received confirmation via SMS. However, if the app still prompts you to complete Re-KYC, it could be due to a delay in the bank’s system reflecting the updated status.
Please note that the final update and synchronization of VKYC details in the system are handled entirely at the bank’s end, which is beyond our direct control.
However, we’re here to assist you in addressing this concern for a resolution.
To expedite the process, we kindly request you to share the email confirmation from teh bank if you’ve received it and the screenshot of SMS you’ve received in successful completion with us at global.escalation@goniyo.com & share the Ticket ID here.
Once we receive this, we’ll work closely with the bank to ensure your concern is resolved at the earliest.
I have tried several times to conenct to an office for Online KYC as I was informed that my servces will be deactivated but no one is resonsive I am really not happy with servces. I want some one to conatct for Online KYC as account is freezed and unable to do teh KYC
Hey @SHEENA ,
Welcome to the Niyo Community!
We understand how frustrating this must be for you. Please know that VKYC completion is entirely dependent on the bank’s end and unfortunately, it’s beyond our direct control. While we understand the challenges of connecting with an agent. We request you to retry the process at different intervals at alternate time/non-peak hours.
We’re here to support you every step of the way.
Well, i didn’t know when exactly it happened but I was able to transfer funds few days ago. Any help would be appreciated.
Hi @Mitesh_Patel ,
Welcome to the Niyo Community!
We would like to understand what went wrong. Allow us to get in connect with you shortly and assist further. 
Hello @Mitesh_Patel,
We’ve just sent you a DM 
asking for a few more details. Kindly reply there when convenient, and we’ll get this checked out and assist you further 
. Looking forward to resolving this for you! 
Hey @Mitesh_Patel,
We noticed you’re trying to make an international transaction, but it’s currently disabled as your RE-KYC is pending. 
Since your account was opened digitally using PAN and Aadhaar via the CKYC process, the latest RBI guidelines require a Video KYC (VKYC) for compliance. 
At Niyo, we prioritize your security and compliance with these updates. 
What’s next?
Complete your Re-KYC once you’re back in India using the link SBM RE-KYC. After that, you can seamlessly enable international transactions directly from your app. 
If you have any questions or need help with the process, we’re here to guide you every step of the way! 
Thank you for choosing Niyo!!
Hey
If you don’t complete the re-kyc, it’s likely that your card will be temporary suspended or certain services might be limited, but you can still use your card for transactions until that happens. It’s not ideal, but there are other options like using services like cred or mobikwik for payments if you need to keep things running while waiting for the re-kyc
Hey @tarakanoss
Welcome to the Niyo Community!
Thank you so much for sharing your insights! If you need any help with KYC, feel free to reach out to our live chat team through the app or drop us an email at global.escalation@goniyo.com. We’re always here to assist you!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything.
Hi,
I live abroad and I use Niyo SBM as my primary bank. Last month my Niyo SBM account got frozen due to re-kyc.
I was in India at that time and I tried to do KYC but it did not work. There was some problem with the link. I contacted customer care as well and the only support they provided was a new link which didnt work.
I am no longer in India and still unable to access my funds due to rekyc which can not be done now.
I raised a ticket with Niyo SBM support to close my account but they asked me for a crossed cheque so that I can retrieve my funds.
I do not have cheque book issued from another bank as Niyo SBM is primarily used for banking.
I asked for an extension from SBM bank and they were supposed to make a decision by 09-12-2024 but no response yet from there end.
Raised another ticket with SBM bank, they said they will get back ASAP. That was 3 days ago.
Is there anything that can be done right now to access the funds?
I am ready for account deactivation if funds can be transferred by any other method if not cheque.
Or account reactivation?
More than 2 weeks now and no help so far. It feels like I am trapped, its my money and I can not access it even when I told the Niyo SBM and SBM bank support teams that I am in dire need of it.
Please help if possible.
Thanks,
Abhinav Tyagi
Customer ID: R007823817
Niyo SBM Ticket number: 2626099
SBM Bank Ticket Number for extension: SR1243549
SBM Bank another Ticket Number for extension: SR1257610
Welcome to the Niyo Community!
We deeply empathize with the stress and frustration you’re experiencing. 
Rest assured, we’re here to assist you. 
Upon checking, we see that the issue is already escalated from our end to explore the best possible resolution—whether it’s reactivating your account remotely, enabling an alternative fund transfer method, or expediting the response from SBM Bank. 
Your money is important, and we understand how critical this is for you. 
Thank you for your patience, and I sincerely apologize for the delays so far. 
We’ll work to resolve this for you as quickly as possible!
I am having a Fd based Niyo sbm global credit, Yesterday i got a email from SBM bank asking for re-kyc i was trying hard yesterday and today for several hours to complete the vkyc after waiting for 90 mins each time it is showing as time out again after trying multiple times after waiting so much time it is again showing as time out , i visited the nearest branch they said it can be done online only , but i am not able to do online ? any one facing same issue ?
Hi Alistair,
Hope this message finds you well.
For any assistance you may need, kindly consider reaching out to global@goniyo.com. They are there to help and will provide the necessary support.
Thank you for your understanding.
Hi I too receieved such an SMS and email> I contacted SBM bank customer care and they told me to wait for a new message for the re-kyc. It is supposed to be sent once a week. Although i havent yet received the new message.
I’ve been experiencing issue with my video KYC for a credit card application. I have attempted the video KYC thrice now, but each time I receive an SMS saying the video KYC has been rejected.
I have continued to have the same issue, with my video KYC being rejected each time. I would greatly appreciate your assistance in resolving this problem so I can successfully complete the KYC requirements and have my credit card application approved.
Please let me know if you need any additional information from me, and what next steps I should take to get this issue resolved. I look forward to hearing back from you.
Thank you for your help.
Hi @dinesh_addala ,
Welcome to the Niyo Community!
We’re sorry to hear about the hassle. Allow us to have this checked and we’ll assist you further.
Appreciate your patience!!
Thank you for taking the time to speak with us!
We understand how frustrating this might be. Upon review, it seems your VKYC was rejected due to a name mismatch between your PAN and Aadhaar documents. To move forward, we kindly request you to ensure that your name is updated and consistent on both documents. This will help us assist you better with onboarding to Niyo Global SBM. 
If you have any questions or need further assistance, feel free to reach out to us:
Live Chat: Available in the app
Email: global@goniyo.com
We’re here to help every step of the way! Thank you for choosing Niyo!
Its been now more then 2 weeks my EKYC is still pending due to this stupid Refrence key technical issue whom i reach out to resolve this ? Is it sbm issue or adhar card issue ! My funds are freezed due to non ekyc im unbale to use my own funds please i need help FYI attaching the screen shot of error again
Im really pissed off now i thought its a temp issue but it still happining again n again i tried several times
Hey @Kunal_Rana
Welcome to the Niyo Community! 
We apologize for any inconvenience caused. Please give us a moment to look into this, and we’ll be happy to assist you further. 
