I’ve reached out to customer support via email and chat over a week ago about trying to open a Niyo DCB account in addition to the Niyo SBM account I have. I haven’t received any reply about a call back or visit.
I stay in Bangalore and was previously told by customer support a few months ago that they can arrange a call back from the DCB team and a home visit for KYC.
There hasn’t been any follow up. Could you please look into this?
Greetings of the day.
Thank you for reaching out here, we’ve made a note of your details. We’re getting this highlighted to the team, so they can connect with you and offer the needed support.
The whole day has passed and I still haven’t received any follow up.
Hey @akshit1! Sorry about it. I’ve escalated this to my team. Please be assured that you will receive a call by today end of the day and our team will help you with the Niyo DCB onboarding.