I have been having issues with international online payments and international ATM withdrawals over the last two weeks (The Niyo card works at physical stores).
When I try to withdraw from an ATM overseas, I get the error message “Withdrawal limit exceeded” but I am well within the allowed limits. Similarly, I need to complete online payments which are time sensitive, and I always get the error “The transaction failed. Would you like to try again?”
What gets me more agitated is the fact that even the “Support - Contact support” feature in the app does not seem to work for any issue being lodged, showing a generic error “Oops! Something went wrong”.
Could you please look into this issue and let me know what I can do from my end to successfully use the ATM withdrawal and online transaction features again? Like I mentioned before, I am currently overseas and this is a time sensitive issue.