I have been having issues with international online payments and international ATM withdrawals over the last two weeks (The Niyo card works at physical stores).
When I try to withdraw from an ATM overseas, I get the error message “Withdrawal limit exceeded” but I am well within the allowed limits. Similarly, I need to complete online payments which are time sensitive, and I always get the error “The transaction failed. Would you like to try again?”
What gets me more agitated is the fact that even the “Support - Contact support” feature in the app does not seem to work for any issue being lodged, showing a generic error “Oops! Something went wrong”.
Could you please look into this issue and let me know what I can do from my end to successfully use the ATM withdrawal and online transaction features again? Like I mentioned before, I am currently overseas and this is a time sensitive issue.
Hi @ranjanharsh, welcome to our community! This is not the kind of experience we wanted you to have. Not to worry our team will respond to you over an email by getting this checked. For any further assistance reach out to the support team with the reference number here: 1442135 our team will be happy to assist you better.
Hi, I am facing the similar issue while withdrawing cash from ATM, last 3 days tried to contact customer care, no response at all, bit surprising, I have seen poor customer services, at least you get some response but this is worst i have experienced, no response at all
I have to use my personal card on which i need to pay huge transactions charges ( wish i would have opted for travel card from personal bank)
This will be my last try if anyone from Niyo listening
Hello. It’s been 2 weeks since coming to Japan and my niyo global card worked fine
But today (27 May, 2026) I couldn’t do transaction in a convenience store. The reason: It said that I haven’t enabled international transactions even though it was enabled in the app. Now I tried to disable it and then enable. But now it is not letting me to enable. Saying some issue or try later.
I kindly request you to resolve this at the earliest as it is very important for me as I do transactions daily.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We sincerely regret the inconvenience caused to you while making the transaction. There was an ongoing issue with SBM Bank transactions, which has now been resolved from our end.
To ensure everything works smoothly, we request that you kindly reinstall the Niyo app, enable the international channel from the app settings, and then try making the transaction again.
If the issue persists, please share a screen recording of the error with us at global.escalation@goniyo.com and reply here with the ticket ID so that we can escalate the matter on priority and assist you at the earliest.
