Issue with International ATM withdrawal

Support & Troubleshooting
1

Hi, I am using Niyo Global credit card, card works well at POS, restaurants, I need some cash but while withdrawing cash from ATM, getting message that my withdrawal limit exceeded, I have sufficient limits in my SBM bank as well as in credit card account. last 3 days tried to contact customer care, no response at all, bit surprising, I have seen poor customer service, at least you get some response but this is worst i have experienced, no response at all

I have to use my personal card on which i need to pay huge transactions charges ( wish i would have opted for travel card from personal bank)

This will be my last try if anyone from Niyo listening ??

2

I have faced the same issue earlier during ATM Withdrawal with Niyo global credit card( SBM bank ) .

Note : I have tried selecting source as credit card as well as check in/current account however no luck

Please let us know how to address it ASAP.

3

Hi Sujiki,

Apologies for the inconvenience!

Request you to write to global@goniyo.com. So that our team will assist you accordingly.

Thanks