I am currently living in Japan and in the process of changing my phone. I am trying to login to the Niyo App but not able to receive OTP on my India number. I can confirm that OTPs from other apps are coming. Please let me know what can be done further since I need to login to the Niyo App for doi…

Dear team, Yes finally it works perfectly now, thank you so much for your help

Hey @ableabh ! This shouldn’t have happened. You should receive an OTP on your registered mobile number to login into the app. If you aren’t receiving it, please retry in a while. If the issue persists, you may reach out to us or write to us at global@goniyo.com

Okay. I will retry it again tomorrow. I am trying to set it up on my iphone. Is there some issue with OTPs not coming on the iphone? If the OTP does not come on the iphone, I will try it with my android once.

Hey @ableabh There are no such device criteria for OTPs. You should receive it on either of the devices. Be assured, we’re here to back you in case you come across any hurdles. Gracias, Ranjith M

Im not able to reset my passcode as im not receiving any otp on my email and habe also raised a ticket but there is no response I have to travel to dubai and im stuck

Hey @Siddique_Masood Thank you for taking the time to speak with us. :telephone_receiver: As discussed, we kindly request you to share a screen recording of the error at global.escalation@goniyo.com and share your your ticket number. This will enable us to conduct a thorough investigation and pr…

Hi Siddique Masood, Thank you for reaching out to Niyo Support. We have received your query/issue and have created a ticket for you. Your ticket number is 109314. Our team will get back to you within 24 hours. Thank you for your patience! Best Regards, Team Niyo

@Siddique_Masood Thank you for sharing this! :blush: We’ll check with the team and assist you further. :+1:t3:

Thank you for joining the call with me! :blush: As discussed, we’ve escalated the app login issue to the team and will get back to you with a fix soon. Appreciate your time and trust! :pray:t3::telephone_receiver:

Not receiving OTP to login to Niyo Global App

Partnership Banks

saraswathi.r (Saraswathi R) January 27, 2025, 8:01am 6

Hey @Siddique_Masood

Welcome to the Niyo Community!

We regret the inconvenience that you’ve encountered. Kindly allow us an oppurtunity to connect with you and assist further. We request your patience till then.

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Not receiving OTP to login to Niyo Global App

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