No update on ticket even after 15 days

I have not received any update on my ticket raised on 5th August.

5th Aug 2022 | Ticket Id - 1379935

My amount is stuck and I’m not able to withdraw it.

Please take on priority.

Hey @Omkar_Nalawade! We kindly request you to retry transferring the funds to a different account or try withdrawing the funds from a different ATM. If the issue still persists, please help us with a transaction error screenshot or transaction declined receipt with us for further investigation. You may share the details on your ticket 1379935.