Niyo global card account blocked

During my account registration, I exceeded the limit trail because of passport file number.The passport file number had a O, which looked like 0(zero) and I was typing zero so my account got blocked.Isn’t there any chance you can unblock my account?
I was talking on a live chat and he said there’s a policy that after 7 trials account gets blocked permanently. Can’t you just unblock as genuinely I wasn’t aware that it was O and not zero.
I can also send a screenshot that every human being’s eye will see the file number as 0(zero).

Hey @YashBharambay ! Thank you so much for your valuable time on call. As discussed, we’ve forwarded your request to our team. Rest assured, we’ll get back to you with an update as soon as possible.-WB