Niyo global by SBM bank unable to do Re vkyc

Support & Troubleshooting
1

I am having a Fd based Niyo sbm global credit, Yesterday i got a email from SBM bank asking for re-kyc i was trying hard yesterday and today for several hours to complete the vkyc after waiting for 90 mins each time it is showing as time out again after trying multiple times after waiting so much time it is again showing as time out , i visited the nearest branch they said it can be done online only , but i am not able to do online ? any one facing same issue ?

2

Hi Alistair,

Hope this message finds you well.

For any assistance you may need, kindly consider reaching out to global@goniyo.com. They are there to help and will provide the necessary support.

Thank you for your understanding.

3

Hi I too receieved such an SMS and email> I contacted SBM bank customer care and they told me to wait for a new message for the re-kyc. It is supposed to be sent once a week. Although i havent yet received the new message.

4

I’ve been experiencing issue with my video KYC for a credit card application. I have attempted the video KYC thrice now, but each time I receive an SMS saying the video KYC has been rejected.

I have continued to have the same issue, with my video KYC being rejected each time. I would greatly appreciate your assistance in resolving this problem so I can successfully complete the KYC requirements and have my credit card application approved.

Please let me know if you need any additional information from me, and what next steps I should take to get this issue resolved. I look forward to hearing back from you.

Thank you for your help.

5

Hi @dinesh_addala ,

Welcome to the Niyo Community! :raised_hands:

We’re sorry to hear about the hassle. Allow us to have this checked and we’ll assist you further.

Appreciate your patience!!

6

@dinesh_addala,

:star2: Thank you for taking the time to speak with us! :star2:

We understand how frustrating this might be. Upon review, it seems your VKYC was rejected due to a name mismatch between your PAN and Aadhaar documents. To move forward, we kindly request you to ensure that your name is updated and consistent on both documents. This will help us assist you better with onboarding to Niyo Global SBM. :earth_africa::credit_card:

If you have any questions or need further assistance, feel free to reach out to us:
:iphone: Live Chat: Available in the app
:e-mail: Email: global@goniyo.com

We’re here to help every step of the way! :handshake: Thank you for choosing Niyo! :blue_heart: