Query regarding video kyc

I am unable to complete my video KYC as I have e-PAN card not the hard original copy.
Is there any other way to get the KYC completed?
I have a trip planned from 31st January and hoping to get the card before that.
Please help!!

Hi Payal,

I trust this message finds you well.

Could you kindly send an email to global@goniyo.com? Our dedicated team will promptly get in touch with you and provide updates on your query.

Thank you for your cooperation, and feel free to reach out if you have any further questions.

Same issue for me mail has been sent to customer care

Hi @Pankaj_P ,

Apologies for the inconvenience caused.

For KYC-related matters, DCB Bank assists customers in completing the KYC process.

For assistance with your DCB savings account, please write an email to niyoglobal@dcbbank.com or call DCB Bank directly at 040 68157777 or 022 68997777 (available from 8:30 am to 8:30 pm).

We understand how important this is for you, and we appreciate your patience and cooperation.

Thank you.