Today I inserted my niyo card at a local store in Sweden for a payment of 1500 SEK, it took some time but after a while the transaction succeeded, however when I checked the app, I found that there were 4 deductions for the same amount. When I checked the dealers banking transaction account at the …

Hey @Arshad_Javeed ! Welcome to Niyo Community! We see that 4 transactions were processed with the merchant Lundabocker Lund SE for the amount of 11542.47 INR. All these transactions are showing as successful at our end. We kindly request you to connect with the merchant at the earliest to check if …

Hi @Deepak , thank you for the reply. I did check the transactions captured at the merchant, the list had only one transaction recorded for my card and no repeated transactions. Is there a way to know if the transactions are under process for a refund?

Same thing happened with me today. 13 transactions of amount debited from my card, whereas i only made one tap and pay transaction from my end. What is the resolution to this

Hey @Arjun_Soota We appreciate your time on the call. :telephone_receiver: As discussed, the issue has been escalated to the bank on priority, and we are diligently following up to ensure a resolution. :white_check_mark: Rest assured, we will keep you updated on any further developments. Thank y…

HI, ANY UPDATE ON MY ISSUE ? My ticket number is 2675844

Hi Arjun, we are working with the bank team to resolve your multiple transaction-related concerns. Rest assured, your funds are safe :moneybag:. For added security, we recommend locking your DCB card via the app :lock: (but don’t block it). Once the issue is resolved, you can unblock it :unlock:. …

okay thanks for the update Preeti and Saraswathi. I will wait for your response.

Sure. Appreciate your patience and trust.

Multiple deductions for the same transactions

Partnership Banks

saraswathi.r (Saraswathi R) January 3, 2025, 3:11am 5

Hey @Arjun_Soota

Welcome to the Niyo Community!

We regret the inconvenience caused to you. Kindly allow us an oppurtunity to have this checked and asisst you further. We request your patience till then.

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Multiple deductions for the same transactions

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