KYC issues for NiyoX account

Hello there, I have rescheduled my KYC several times but the KYC agent didn’t show up, so I decided to visit the Ecom Express office on my own but now I can’t see the reschedule option in the app. What should I do ? Please suggest a solution. :slightly_smiling_face:

Hi @Yashie we are sorry to hear about it. Let me look into this for you. Would you mind filling this form KYC Reschedule so we can get all the necessary details to check your case? Sorry for this hiccup, but we’ll help you right away! :relaxed:

I am not able to get the reschedule option after selecting reschedule through app ?

Hi @Yashie ,

As informed in the thread, you can fill KYC Reschedule the form and we shall take care of your biometric verification.


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