I have scheduled my full KYC visit on 5th May 12-4pm time slot but today when I tried to check for any update on details in the app the full KYC date on the banner and inside the track details of KYC are different I didn’t reschedule my vist but it automatically change and I have waited for whole day so that the kyc agent would came as I thought it might be a bug in app and didn’t expect this from you guys resolve issue asap atleast now. I tried to contact customer care but there was no number or anything an even there is a option to raise ticket I have raised like 3 time but no reply hope you would improve your customer care services I have even attached screenshot of app showing two dates as 5th May in dashboard page and when I hit the view details button then there is another date hope you resolve issue and provide me a solution asap
7 posts were merged into an existing topic: Update on full KYC Biometric process - NiyoX
I have scheduled my full KYC visit on 5th May 12-4pm time slot but today when I tried to check for any update on details in the app the full KYC date on the banner and inside the track details of KYC are different I didn’t reschedule my vist but it automatically change and I have waited for whole day so that the kyc agent would came as I thought it might be a bug in app and didn’t expect this from you guys resolve issue asap atleast now. I tried to contact customer care but there was no number or anything an even there is a option to raise ticket I have raised like 3 time but no reply hope you would improve your customer care services I have even attached screenshot of app showing two dates as 5th May in dashboard page and when I hit the view details button then there is another date
Same problem with full kyc agent ?/ Solve this issue asap
Thank you
Hi Maruti,
Welcome to Niyo Community!
Apologies for the inconvenience.
We shall look into this right away and get it sorted at the earliest.
Cheers!
Bansari!
Thanks for quick reply. Hope kyc agent will visit and do it on urgent basis
Hey @Marutidhage! Our team has been trying to reach out to you multiple times but we are unable to connect on your registered number. Please share an alternate number so that we can reach you and get the needful done. LK
Hey @Vishal8055 . Kindly DM @Bansari to get your issue resolved at the earliest.
@Bansari please check …
I reschedule my kyc since last 5 days but agent didn’t came. Thus is very shameless please look into this…
Hi @Vishal8055,
Did you try reaching out to our support team?
Our support team is on their toes to help you round the clock 
Would request you to kindly raise a ticket in the NiyoX app to get a clarity on the same.
You can reach our team from NiyoX app & raise your concern via Menu > Support > Need Help > Chat with our Customer Service Officer.
P.S If you have already done that kindly help me with the ticket number and we shall investigate it for you.
Cheers!
Bansari
