Why they are not solving problems fastly
@Sameer4223 We see that the team has replied you back on the same ticket 2503890. Request you to revert us back with the details on the same.
Thank you!!
Hi I’m studying abroad my SBM got freeze/blocked I’m unable to transfer money but I’m receiving money . I had to pay my rent and food expensives I had received from my father the funds are in the account and I’m unable to transfer that what’s happening plz help me with this today is the last day to pay the amount please help
Me some one
@Deepak @Akash-deep hey guys please help me I need to do the payment otherwise i will be on road in abroad
Welcome to the Niyo Community! 
We’re here to assist you regards to your concern. Allow us to have this checked right away and get in connect with you.
Thank you!! 
@Akash-deep please help me brother it’s very emergency I have no other option than this all my funds in SBM only I have pay the fee please respond asap thank you
Thanks a ton for your time on the call. Upon checking, it looks like your account is temporarily frozen as your VKYC isn’t complete. To complete the VKYC, you’ll need to be in India for completing the process.
Alternatively, you can reach out to SBM Bank at 
1800 1033 817 or drop them an email at 
customercare@sbmbank.co.in for more help.
Let us know if you need anything else! 
Worst bank ever they frosen by account and now it is closed where is my money
Hi @A_M ,
Welcome to the Niyo Community! 
Thank you for your time to speak with us regarding the recent freeze on your Equitas Bank account. We sincerely regret the inconvenience this has caused and understand how frustrating it can be. Please be assured that your funds are safe. As discussed, you will receive your money in the form of a Demand Draft (DD).
For any further assistance regarding the timeline for the DD, feel free to contact Equitas Bank via email at customerservice@equitasbank.com or call 1800 103 1222, Monday to Friday, from 9 AM to 6 PM.
Thank you for your understanding and patience
Hello,
My SBM account is frozen from past 10 days and customer care is not giving any proper response.
Ticket id is SR1115462
This is really frustrating. Could you please try to get this unfreezed Asap?
Saurabh Singh
Hi @Saurabh3110,
Welcome to the Niyo Community!
Upon checking the ticket you raised, we see that your request is still under review by the bank. We understand how challenging this has been for you, and we want to reassure you that we’re committed to following up until it’s resolved.
The team has escalated your request, and the bank is actively addressing it. Rest assured, we will keep you informed with any updates as soon as we receive them.
Your well-being is important to us, and we genuinely appreciate your understanding during this time. If you have any questions or need assistance, please don’t hesitate to reach out!
Hi,
But this is too much to take it.
I want my account back now
Hey @Saurabh3110
We’ve received an update from the bank that your account has been frozen due to regulatory guidelines. Unfortunately, we’re unable to unfreeze it on our end. We kindly request you to reach out to SBM Bank directly for further assistance at 1800 209 9335 or via email at customercare@sbmbank.co.in
We appreciate your understanding.
In a very dire situation like other students, all my money is in the SBM bank and I was lured into opening the bank account saying I can use the funds for all my expenses abroad etc. It is now frozen and neither the bank nor is Niyo helping. I cannot explain my situation it is getting worse. Kindly help!
Hello @Arnav_Prakash
Welcome to the Niyo Community!
We see that you’ve already reached out to us via email on ticket 2535245 and through Instagram. As mentioned, your VKYC hasn’t been completed since your account was created on June 2, 2022, which is why your account is currently frozen by SBM Bank.
Once the VKYC is completed, your account will be unfrozen. Please remember that your live location needs to be in India to comply with RBI guidelines. There is no manual intervention from Niyo’s end on VKYC; it totally depends on the bank.
We’re also looking into alternative options for completing the VKYC and will keep you updated. Thank you for your understanding!
I have already provided my November 2024 flight tickets and nobody has reached out yet
We understand your distress, please allow us a window to get back to you with an update.
Dear niyo support team,
I am current out of India and my account has been frozen. Please help me find a solution as my funds are blocked and I need it urgently.
Account details-
Veda Nand Chaudhary
Email- vedanand003@gmail.com
Account ending with- 7566
Welcome to the Niyo Community!
We want to let you know that your account is currently frozen due to pending ReKYC completion. Since you’re out of India, we understand that completing this process online isn’t an option for you right now.
But don’t worry! The team at SBM Bank is ready to assist you with the offline ReKYC process. You can reach out to them for support at:
- Phone: 1800-1033-817
- Email: customercare@sbmbank.co.in
They will guide you through the necessary steps to resolve this quickly.
If you have any further questions or need assistance along the way, please feel free to reach out. We’re here to support you!
Hi Arnav, we have prioritized your account unfreezing request and escalated it to the bank team. We are currently waiting for their response. Please note that this is an alternative approach, and we do not have a specific timeline for resolution, as it depends entirely on the bank.
If you have any questions or need further clarification, please feel free to reach out to SBM Bank at 1800-1033-817 or via email at customercare@sbmbank.co.in
Thank you for your understanding!
