@Deepak I have shared the copy of my passport to global@goniyo.com from my registered email.I replied to the earlier mail I got for ticket 1462682.
Hey @nishanth_96! Thank you for sharing the details. We kindly request you allow us some more time. Our team is working on it. Upon receiving an update, we’ll connect with you.
@Deepak Its been 2 weeks and no resolution so far. Please provide a resolution and look into this on priority. I am currently outside of India and rely on niyo card for payments. Need to transfer funds to my account and still unable to do so. Very disappointed with your customer service!!
Same problem with me and it’s been 4 months and they are saying that nothing can be done.
My account has been blocked probably due to excessive transactions. Please unfreeze and unblock it, it will be a great favor to you.
We have a dedicated team ready to assist you. You can reach them at global@goniyo.com, and they will be happy to help with any inquiries.
Thank you once again!
HI team im facing issue with my bank account it was frozen from past 7days im able to access any of my payments as im a international student im able to access it and also im able to get exact answers from your side as of now i want my funds need to transfer to another account please do needfull to me as an student i need lots of help from your side
Hello @Kadiam_Yeswanth_ramk,
Welcome to the Niyo Community!
We’re happy to help! Could you please confirm which Niyo account/card you’re referring to? That way, we can assist you better.
iam an international student due to kyc issue my niyo sbm account was frozen i cant process vkyc from russia is their any alt can i do ?
Hey@Kadiam_Yeswanth_ramk
We regret to inform you that completing your VKYC requires your current location to be within India. However, we suggest contacting SBM Bank for alternative VKYC options. You can reach them at: Phone: 1800-1033-817 or
Email: customercare@sbmbank.co.in as they will be able to provide you an alternate way to complete the vkyc.
Appreciate your understanding.
Can you please unfreeze my card? I have a lot of money in there and I really need it.
Hello @Soumyaa_Tiwari
Welcome to the Niyo Community !
Could you please provide us with the details of the Niyo card you’re using? This will help us assist you more effectively.
I am using Niyo Global Equitas debit card
Hi @Soumyaa_Tiwari
We’re sorry for the inconvenience caused by the sudden account freeze with Equitas Bank. This shouldn’t have happened, and we understand how frustrating it can be.
For further assistance with unfreezing your account, please reach out to Equitas Bank directly at customerservice@equitasbank.com or call them at 1800 103 1222, Monday to Friday, between 9 AM and 6 PM. They’ll be able to help you from here. Thanks for your understanding!
Hello brother can you help me i am studying in abroad same with my account how can i fix it’s almost 10 days done my too much fee is there
@Sahil78697 brother please help me i am also student studying abroad my too much money stuck in same bank please bro contact me help me i am so stressed
My insta -
@sameer_official_1_
Hi @Sameer4223,
Welcome to the Niyo Community!
We’re really sorry for the inconvenience caused by the sudden account freeze with Equitas Bank. We understand how frustrating this can be and want to assure you that this shouldn’t have happened.
For assistance with unfreezing your account, please reach out to Equitas Bank directly at customerservice@equitasbank.com or call them at 1800 103 1222, Monday to Friday, between 9 AM and 6 PM. They’ll be able to help you from here.
Thank you for your understanding and patience.
I am studying in abroad and i can’t do rekyc from here my niyo global sbm bank just freeeze my account from last 10 day i am suffering my university fee is there too much amount 1 lakh plus inr and bank don’t allow me to transfer and send money or witdraw and no responding i need my money it’s emergency situation how can i submit my tution fee my money stuck there so please do something i am suffering from so long almot 10 days done i mail a lot talk on instagram niyo chat no body doing anything please help
It’s niyo global SBM not equitas and they are not doing anything
Hey @Sameer4223
We sincerely apologize for the confusion regarding the product. Upon checking, we noticed that our team has already responded to your support ticket #2503890.
For further assistance, kindly continue the conversation there. We truly appreciate your cooperation!
Thank you!!