We would like to inform you that Re KYC cannot be completed if you are outside India due to bank and RBI regulations. However, if you wish to withdraw funds by temporarily unfreezing your SBM account, please email global@goniyo.com with the subject “Please activate my Niyo SBM account” from your registered email ID. Attach the Re-KYC Declaration form ReKYC_Declaration.pdf (33.0 KB),
supporting documents, and the following details:
Customer Name: Customer ID: Purpose of Travel: Estimated Return Date: Proof of Stay Abroad: Estimated Re-KYC Completion Date:
Accepted Documents (any one): Immigration stamp, return tickets, university/college letter, medical certificate for treatment duration, or any other relevant proof of stay.
Once the email is sent, kindly share the ticket ID here so we can prioritize your request for a temporary unfreeze.
I have received a mail from SBM yesterday that niyo SBM debit card will be charged 423+ Gst ( if u r not maintaining Rs 5000 in ur SBM a/c). Is it true ? Cause we all know when we open this account, it was a non-maintainance Saving a/c plus Debit card with Zero Annual fee. Is it apply to everyone now ??
We tried calling you at 98xxxx594, but couldn’t connect.
We attempted to call you at 98xxxx594 but couldn’t connect.
We completely understand your concern regarding the annual maintenance charges on your SBM Debit Card. Please know that we are actively coordinating with the bank to get more clarity on this matter. As soon as we receive any updates or confirmation from them, we will be sure to inform you right away. Thank you for your patience!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics. Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more. And don’t forget to explore the Travel with Niyo category for even more travel content! We’re always here if you need anything.
We appreciate your patience. As per SBM Bank, the AMC (Rs. 423 + GST) will be applicable only from July 2025. However, this charge will be waived if you maintain an average balance of Rs. 5,000 in the three months preceding your account anniversary.
For example:
If your account was opened in September 2024, maintaining Rs. 5,000 as an average balance in June, July, and August 2025 will waive the fee.
If your account was opened in or before July 2024, the average balance for April, May, and June 2025 will be considered.
Additionally, if you hold a Niyo SBM Secured Credit Card, the AMC will be waived under the same conditions. You need to maintain either an average balance of Rs. 5,000 or have a minimum FD under the SBM Credit Card in the 10th, 11th, and 12th months before your account anniversary. Maintaining either one is sufficient.
We hope this clarifies your query. Let us know if you need any further assistance!
Thank you so much, now I’m crystal clear. My Account was created on February 2025, So I have to maintain Nov 25, Dec 25, Jan 26 (if i have to maintain) likewise right??Also I have Niyo SBM FD backed credit card, so I don’t need to pay any annual fee. Am I right or Wrong ?? Plz just clarify …Thank u again
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
You’re absolutely right! Since your account was created in February 2025, you’ll need to maintain the balance for Nov 25, Dec 25, and Jan 26 accordingly. However, the Niyo SBM debit card does have an annual charge—but don’t worry! If you meet the required criteria, the charges will be reversed. Keep banking smart!
Very bad response time for a critical thing like a debit card which has international transaction involved . I received a card last month and its activation is still pending stating that lrs is crossed for last financial year. This is a new financial year still the card is not activated and nobody responding to multiple emails.
We acknowledge your concern regarding the activation of international transactions on your Niyo SBM debit card. Our team is currently reviewing your details, and we will get back to you at the earliest. We appreciate your patience and will provide an update as soon as possible.
Thanks for your time over the call. As discussed, your concern regarding the LRS limit has already been escalated to the bank, and we are actively following up for an update. We will reach out to you soon with a confirmation. We appreciate your patience and understanding.
As discussed over the call, we confirm that SBM Bank has reset the LRS limit, allowing you to make international transactions using your SBM Debit Card for this financial year. Please feel free to reach out if you need any further assistance.
It is heart warming to see your positive feedback @roydeepayan
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We attempted to reach you but were unable to connect. Upon review, we found that you were unable to enable the international transaction feature as your financial year limit had been exhausted. However, the limit has now been reset for the current financial year. We kindly request you to refresh the app and enable the international transaction option. Let us know if you need any further assistance.
That’s great to hear! We’re glad your international transactions are now working smoothly. If you ever need any further assistance, we’re always here to help! Take care
Please allow us a little time to check this and assist you further
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Since your account was created in February 2025, you’ll need to maintain the balance for Nov 25, Dec 25, and Jan 26 accordingly. However, the Niyo SBM debit card does have an annual charge—but don’t worry! If you meet the required criteria, the charges will be reversed. 
Keep banking smart!
We’re glad your international transactions are now working smoothly. If you ever need any further assistance, we’re always here to help! Take care 
and assist you further 
