Hi @sairaviteja431,
Thank you for reaching out. Please allow us some time to get this checked and assist you further.
Please update my new email address to the current niyo global account. With aaradhyaavilluri@gmail.com
From sairaviteja43@gmail.com to. aaradhyaavilluri@gmail.com
Please 
help me with this
Thank you for your time on the call @sairaviteja431. As discussed we have escalated your email id change request to the concerned team. We will keep you posted as soon as we receive an update. Appreciate your patience and understanding on this.
I created the account last year, I no longer need it anymore. It would not be possible for me to visit the branch as Iâm not in India anymore. I need to close the account. Please help.
Hey @Khushi1 ,
Welcome to the Niyo Community! 
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
*Weâre always here if you need anything 
Hey @Khushi1,
We tried reaching out to you through a call but were unable to connect. As the account closure process is directly managed by the bank, we request you to reach out to DCB Bank to get it resolved at the earliest. Please share your detailed concern regarding the account closure with the bank via email at âcustomercare@dcbbank.comâ from your registered email ID.
Once the account is closed by the bank, you will still be able to access your Niyo account but will not be able to make any kind of transactions using DCB bank account.
We appreciate your kind understanding.
Hi,
I have emailed global@goniyo.com for account closure. But it didnât help much. I canât visit branch, as I am not in India. Can someone please help me close the account?
Hey @meet1 ,
Welcome to the Niyo Community!
Thank you for your time during the call. As discussed, we kindly request you to reach out to DCB Bank at customercare@dcbbank.com for the account closure process, as this is completely handled by them. If you need any further assistance, please feel free to contact us via our 24/7 live in-app chat or email us at " global@goniyo.com ". We are always here to help.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
*Weâre always here if you need anything
Thank you Atik. Appreciated the effort.
Hey @meet1 ,
Youâre most welcome! If you need any further assistance, please feel free to reach out to us. We are always here to help.
