Thanks for reaching out! Allow us a little time to check your ticket with the concerned team. Weāll get back to you with an update soon. Really appreciate your patience and understanding.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
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Hey @NIYOCOMM202504109H62 As discussed during the call, your name will be printed on the card as per your Aadhar and PAN. We are coordinating with the tech team about the name change option.
Once we receive any updates from them, weāll be sure to get back to you.
We understand your concern. As informed earlier, as per SBM Bankās policy, only the first and last names (as per Aadhaar and PAN) are printed on the card. We see that your name, as per your PAN and Aadhar, is visible on your card. This process is managed directly by the bank. However, weāve also noted your feedback and will share it with our management.
For account closure, please write to global@goniyo.com from your registered email with the subject line āI want to close my SBM savings account,ā and weāll assist you further.
Kindly help me with the same as ive sent an email to global@goniyo.com and my ticket number is 147373. I need to use my funds and i donāt know why my transfers are not happening as its saying error from SBM bank. Request you to kindly help me with the account closure asap.
Thank you for reaching out. Weāve noted your ticket ID 147373 and have already forwarded your request to the bank for further action. Please be assured that weāre closely following up on this and will keep you informed of all further updates through the same ticket ID.
Your patience is truly appreciated, and weāre here to support you every step of the way.
My name is captured wrong in the app , there is a spelling mistake. All my documents have right spelling - Aadhar,pan and passport ..still the app captured wrong spelling
Weāre sorry to hear that thereās an error in your name. Rest assured, weāll review your details and reach out to you shortly to help resolve this at the earliest. Thank you for your patience.
Thanks for your time over the call. As discussed, we are currently reviewing the name mismatch issue in the app and will get in touch with you as soon as we have an update. We appreciate your patience.
Thanks for your time over the call. As discussed, we are having your concern reviewed on priority and will update you at the earliest regarding the resolution. We appreciate your patience and understanding.
Thanks for your time over the call. As discussed, weāre glad to inform you that your name has been successfully updated as requested. Kindly reinstall the app and verify the changes at your convenience. Do let us know here once confirmed.
Hi @surya thank you so much with the help. Yes the name is now correct. Happy with your assistance and all the help. Glad you took care of it. Thanks again !
So glad to hear your name has been updated successfully! It was truly our pleasure to assist you. If you ever need anything else, weāre just a message away!
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donāt forget to explore the Travel with Niyo category for even more travel content!
Dear Niyo Global / SBM Bank Support Team,I ordered my physical Niyo SBM card today, but the app digital preview screen displays my name as T SAROJA.My full legal name on my Indian Passport is SAROJA THOPPE RAMKUMAR. The character limit truncation on the card does not match my passport text string, which will cause it to be rejected by international immigration and merchants.My Details:Passport Full Name: SAROJA THOPPE RAMKUMAR .Name Currently Showing on Card Preview: T SAROJA .Registered Mobile Number: [+91 93*******7]Card Order Date: (June 23,2026) Please change.
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
Plus, itās the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donāt forget to explore the Travel with Niyo category for even more travel content!
Thank you for taking the time to speak with us today. As discussed, please note that your name was shortened on the card purely due to character limits. Please be assured that this will not affect any of your transactions or usage.
Thank you for your understanding. Please feel free to reach out if you have any further concerns. You can always connect with us via our 24/7 in-app live chat or email us at global@goniyo.comāweāll be happy to assist!
Allow us a little time to check your ticket with the concerned team. 
Weāll get back to you with an update soon. Really appreciate your patience and understanding. 
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedāwhether itās your Niyo card, Niyo services, or any other travel topics.
