Hey folks,
Here to share my experience with using Niyo global for inward remittance.
On 25th May 2022, I was supposed to receive a 2040 USD from my US bank account.
I got a call from Niyo on 2nd day (26th May) requesting for additional info like the purpose code, reason, receipt etc. Within minutes, i have filled the form and sent it back to Niyo team.
I have also, sent multiple followup mails and support requests from Niyo global app.
After 3 days, Niyo chat support folks said they haven’t received the required details from my side. [ Mind you this is after 3 days of continuous follow-ups from my side].
This time I have resent the docs again and again asked them to escalate this issue.
2 days later i have followed up with Niyo team and they said their team is working on this.
Again 3 days later i.e today when I’m following up again on the status. Niyo says they haven’t received required info from my side.
After 8 long days of continuous follow-ups. This is the response that I get from Niyo. Even now the issue is open and I don’t any steps taken by niyo to resolve this.
Horrible part is, they don’t have any customer support line. When you raise a callback request, they don’t call back. When you raise a support request on chat, they simply close it without any resolution.
If I don’t follow up actively on this, I’m sure niyo folks will never return my 2040 USD .
Folks, things will look alright until it’s not. If one is seriously considering to use Niyo global. Consider the above feedback and transact at your own risk.
Manikya.
