- Surya, I am not taking about Atm locator service, I am talking about ATM simulator which has been installed in the App to understand ATM working outside India.
Hi @anup1234,
Weâre sorry, but currently, we do not have the facility to deliver cash to your preferred location. We appreciate your understanding and will keep you informed as we expand our services. 
Hi @anup1234,
To help us understand your concern better, please share a screen recording from the app by emailing it to global.escalation@goniyo.com. Once sent, feel free to share a confirmation here so we can assist you further. Looking forward to resolving this for you!
Hey @Cyril_Gonsalves
Thanks for patiently waiting! 
Weâve checked with the relevant team, and currently, we donât see any active offer related to interest on salary accounts. However, if any such offer comes up in the future, weâll be sure to keep you informed! 
If thereâs anything else we can help you with, feel free to reach out â weâre always here for you!
Hello,
I wanted to know if the presence of physical documents (Passport, Flight tickets etc) is mandatory or scanned copies are fine at the time of delivery of forex cash.
Can someone help me with this?
Thanks!
Hey @ROHIT_MYDEO
Welcome to the Niyo Community! 
We understand your concern, kindly allow us a window to have this checked and assist you further.
Hey @ROHIT_MYDEO
Thanks for reaching out. At the time of forex cash delivery, it is mandatory to present your physical Passport and PAN card 
. Scanned copies alone wonât be accepted. We request you to kindly keep the original documents handy at the time of delivery.
Weâre here if you need any more guidance . Take care 
I placed an order for forex cash to be delivered but there hasnât been any updates on it
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything 
We truly appreciate your time over the call. 
As discussed, weâre delighted to inform you that your forex cash has been delivered!
We regret the delay and would love it if you could take a moment to confirm the same. Should you need any further assistance, just write back â weâre always here to help. 
Wishing you a safe journey ahead. Take care!
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Hi Team, i had placed an order on 7th September for 500 USD forex cash, the application says agent yet to be assigned. Can you please confirm in how many days will i receive the forex cash? I am from Mumbai
Hi @Swapnil_Shrivastava how long did it take them to have your cash delivered?
Hey @Viren1
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything
Hey @Viren1
We deeply regret the delay! Kindly allow us a window to have this checked and assist you further.
Hi @saraswathi.r thank you for the quick response, let me know once you have checked the details so as to confirm the estimated time of delivery
Hey @Viren1
We truly appreciate your time over the call. As discussed, weâre glad to inform you that your forex cash has been successfully delivered. 
Could you kindly take a moment to confirm the same here? Should you need any further assistance, please feel free to reach out â weâre always here to help!
I have placed an order for 80k JPY on September 10th. The delivery date keeps shifting to the next day every day. I have my trip on 18th. Please help.
Iâm unable to talk with support, no one is picking up the phone.
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything
I had placed my order on Fri with expected delivery by Sat. Still no partner is assigned and app shows the delivery date pushed to monday. As the delivery requires recepient to physically be present on the address, weekdays are difficult. The support on the app is terrible and there is no contact for customer care. Kindly look into this asap.
Hey @Pulkit_sapra
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-relatedâwhether itâs your Niyo card, Niyo services, or any other travel topics.
Plus, itâs the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And donât forget to explore the Travel with Niyo category for even more travel content!
Weâre always here if you need anything
