FD closure amount not credited to account - More than a month already

Hi Team, I had request for FD closure almost a month back and I have not gotten the amount back to my savings bank account. It shows as 0/-. I have reached out to the customer service executive via chat and mail and the only answer I have been getting is that we are looking into it. I will have to raise a formal complaint with RBI wherein I will have to be reimbursed nit just the actual amount but also the penalty for each day you are delaying the process. I urge you to look into it and give me an ETA else I will have to resort to legal counsel for the same. Very bad experience I have had with this bank and I would ask everyone to stay away from this unprofessional unmanaged bank.

Hello @shashidhar_nadiger,

I’m sorry to hear about your negative experience and the delay in processing your FD closure request. Our team has recently responded to your email and requested some documents to expedite the resolution of your issue. Rest assured that the team is actively working to resolve this matter for you as quickly as possible. They’ll also provide you with an ETA as soon as they have all the necessary information and documents to process your request.

Your patience is much appreciated. If you have any further questions or concerns, please feel free to reach out to our customer support team via in-app chat or write to global.escalation@goniyo.com , and they will be happy to assist you.