Facing Issues with the Niyo App? Let’s Resolve It Together!

Support & Troubleshooting
,
104

Please help, I am in the same problem

Locked out of app
105

Hi @Rashmi_Narayani,

Welcome to the Niyo Community! :hugs:

We completely understand how crucial it is for you to access your account while abroad. Let’s get your login issues sorted out with these simple steps:

  • Uninstall the existing Niyo app.

  • Reinstall it from the Play Store or App Store.

  • On the login screen, after entering your mobile number, tap on ‘More ways to login’.

  • Choose to verify using your Email ID and PAN.

  • Tap on ‘Forgot Passcode’ and verify using your passport details.

  • Once verified, you’ll be able to set a new passcode and access your account.

This should help you regain access to your Niyo Global account!

106

Yeah,I got my app unlocked following these steps

Thanks a lot!!!

1 Like
107

That’s wonderful to hear @Rashmi_Narayani! We’re glad you’re back in the app and that the steps worked for you.

Thank you for your patience while getting this sorted. For any assistance, you can always reach us here or via the in-app live chat or at “ global@goniyo.com “. We’re happy to help!

108

Hello! My Niyo Global SBM CREDIT Card has suddenly disappeared from the app and Order Now option has appeared in place of that! I do not understand what to do! My card is still within the valid expiry. Please help me. I need to pay off my outstanding amount and since the credit card itself is not visible, Balance, payment, View details, card controls everything has vanished as well.

Screenshot_20260224_191012_Niyo
Screenshot_20260224_191012_Niyo1080×2340 217 KB

109

Hi @NIYOCOMM202602259UY3 Sushmita,

Welcome to the Niyo Community! :hugs:

We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.

110

Thank you for your valuable time on the call, @NIYOCOMM202602259UY3 Sushmita.

As discussed, our team is already working on this and is actively looking to get it resolved at the earliest. We’ll keep you posted once this is fixed. Appreciate your patience and cooperation.

111

Hey Nithin! Thanks for the prompt response. My card is visible now along with all other functions. Thank You for your quick support.

1 Like
112

Hey @NIYOCOMM202602259UY3 Sushmita,

Great to hear that the FD details are now visible and that everything is back on track! Thank you for taking the time to confirm this with us and for your kind words.

We’re glad we could help, and we’re always here if you need anything further. Happy banking!

113

Today I am unable to log in to my Niyo account. I have tried clearing the cache and even uninstalling and reinstalling the app, but I am still unable to log in. Could you please help me understand why?

114

Hi @Krishnendu_Das,

Welcome to the Niyo Community! :hugs:

We apologize for the inconvenience caused. Please allow us some time to get this checked and assist you further.

116

The issue is fixed now, thank you. Really appreciate your quick response.

117

Thank you so much for the update, @Krishnendu_Das! We’re really glad to hear that everything is sorted out now.

We truly appreciate you coming back here to share the confirmation. If you need any further assistance, feel free to reach out. Happy Banking!