Hello!! I have been trying to open the niyo global app (tried both on iOS and Android) but the home screen is stuck on the loading screen. Am currently abroad.

The issue is resolved. Thanks for the support

Hey @mayankg , We’re thrilled to hear that the issue has been resolved! :tada: Thank you for your confirmation. If you ever need any further assistance, please don’t hesitate to reach out—we’re always here and happy to help! :blush:

I am using this app since four year but last one month this app is really frustrated me it’s not working even I open app and check my balance or the cards is not open always in maintenance for that. My traveling things are stuck and I am totally appointed with Niyo team

Does does anyone have a same problem like me if you have any solution of that let me know no then join with me

Thank you for your valuable time on the call, @Shubham_Ahire . As discussed, please share the screen recording from your registered email ID to global.escalation@goniyo.com so we can get this checked for you. We’re here to help and will make sure this gets resolved smoothly.

This is happening for several days. I have already updated, reinstalled the app, logged in again — nothing works. I am currently living in Taiwan, and because of this issue I cannot make payments, check my balance, or use my card for anything. My friends using Niyo Global are also facing the same …

I am facing a major issue with the Niyo Global app. On both my iPhone and Android, I am unable to see: Card details Balance Transaction history Any account information This is happening for several days. I have already updated, reinstalled the app, logged in again — nothing works. I…

Hi @Shubham_Ahire , We completely understand the challenges you’re facing and sincerely apologize for the inconvenience caused. Please allow us some time to get in touch with you so we can assist you further.

Thank you for your time on the call @Shubham_Ahire . As discussed, we are following up with the concerned team and will keep you posted with an update at the earliest. Regarding the bill payment, you can use this link: https://pay.billdesk.com/cardnet-instapay/sbmcard to make the payment from any of…

Facing Issues with the Niyo App? Let’s Resolve It Together!

Support & Troubleshooting

Nith_In (Nithin M Kuriakose) November 17, 2025, 6:39am 93

Hi @Shubham_Ahire,

Welcome to the Niyo Community!

We regret the inconvenience caused to you. Please allow us some time to get this checked and assist you further.

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Facing Issues with the Niyo App? Let’s Resolve It Together!

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