Hi @SS_PlusUltra ,
Welcome to the Niyo Community!
To log into the Niyo Global App, it’s essential to remember your passcode. If you do, you can access your account as usual. However, we currently do not have the option to update your mobile number within the app. We are working on implementing this feature, but it may take some additional time.
Since you mentioned being abroad, once you update your registered mobile number (If you remember) to log in page in the app, you will be prompted with additional log in options (More ways to login) Please follow the below steps to reset the passcode:
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After entering your mobile number on the OTP screen, tap on “More ways to login.”
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You can verify your identity using your email and PAN.
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If you’ve forgotten your passcode, you can tap on “Forgot Passcode” and verify your identity with your passport details.
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Once verified, you will have the option to set a new passcode.
We appreciate your understanding as we strive to enhance our services. If you have any further questions or need assistance, please feel free to reach out.