Hello @chayan2307
Welcome to the Niyo Community! 
Thanks for reaching out! We’ll surely assist you with this. To investigate further, could you please share us the screenshot via DM? Here’s how:
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Click on my profile icon.
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Click on “MESSAGE”.
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Upload the screenshot by clicking on the upload icon, and then click “Send Message”
If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it.
