We tried reaching you on your registered number, but it seems we couldn’t connect . Upon checking, we noticed that due to an Aadhaar verification issue at the bank’s end, we’re unable to proceed with onboarding you for a Niyo SBM account.
We truly understand how interested you are in our product , and we’re sorry for any inconvenience this might cause. Since the banking criteria couldn’t be met, we won’t be able to move forward with your onboarding.
Thank you so much for your patience and understanding.
How do we sort it . If you guys tell us what is the problem… I can rectify it… more over when I can open a sbm account with the same aadhar card… why can’t I sign up here?
Thank you for your time on the call, Protima! I’m glad to inform you that the issue with your account creation has been resolved. Congratulations, and welcome aboard!
If you need any further assistance, feel free to reach out here or connect with our live in-app chat team. You can always count on us. Take care!
Thank you so much for your time on the call today. As we discussed, unfortunately, due to not meeting the banking criteria, we won’t be able to onboard you for the Niyo SBM account at this time.
We truly appreciate your understanding and patience with us!
Thank you for reaching out. Upon reviewing your account, we can see that you have already raised a ticket (ID: #2536982), and our team is actively working on resolving the issue. As discussed over the call, we kindly request you to share a screen recording related to the issue via the same ticket ID to help us assist you more efficiently. This will enable our team to better understand the situation and expedite the resolution process.
We appreciate your cooperation and patience. Should you have any further questions, please feel free to let us know.
I have been a Niyo user since a long time and is extremely happy with the service provided. I had a Niyo Equitas savings account but recently I was communicated by Equitas bank that my account would be closed due to non-serviceable pincode. Though it is a sad update there is nothing I could do about it.
So, I thought of opening Niyo SBM savings account but whenever I try to open SBM savings account it shows the option of niyo sbm credit card only. Is there the option to open SBM savings bank account and order the debit card. If yes, please help me accordingly or only SBM credit card option is available. Please help and clarify.
Thanks
Hey Sayantan! Thank you for joining the call with me. I hope I addressed all your concerns regarding onboarding and the Equitas account.
As we discussed, please proceed with completing your VKYC for the SBM savings account. Once it’s set up, you’ll have the option to select your preferred card type (debit or credit).
If you need any assistance during the onboarding process, don’t hesitate to reach out to us at onb-global@goniyo.com from your registered email ID. We’re here to help!
Hey Preeti! Thank you for listening patiently and helping me out; and addressing all my concerns. I had a pleasant experience interacting with you. I will certainly complete the VKYC for SBM shortly.
Hey Preeti!
Hope you are fine. As discussed earlier, I have completed the VKYC at SBM bank and this message is showing whenever I am trying to check the status of account opening. “Hold on we are creating your account. Iƒ the account is not created within 4 hours, please reach out to us at global@goniyo.com”
Could you please look into and expedite the account creation process. I am attaching the screenshot for reference.
Thanks
Thank you for sharing with us the above screenshot. Allow us to have this checked with the team and we shall get in connect with you to assist further.
Thank you for hopping on the call with me, Sayantan! I’m glad to confirm that your account has been successfully created . As we discussed, your debit card order has been placed and will be delivered to your communication address by October 23, 2024.
If you need any further assistance, feel free to reach out to our live in-app chat team via the app or email us at global.escalation@goniyo.com
Hi Sukhpreet, we attempted to reach you by phone but couldn’t get through. Could you please email us at onb-global@goniyo.com from your registered email ID? This will help us assist you with your onboarding concerns. Rest assured, we’re here to help!
Thank you for joining the call with me, Sukhpreet. As we discussed, please give us some time to check with the bank team, and I’ll keep you updated as soon as I have any information. Appreciate your understanding!
We’re sorry to inform you that creating an offline account with SBM Bank is currently facing some challenges on the bank’s end. However, we invite you to check out our Niyo DCB debit card, which offers similar benefits!
If you have any questions or need assistance with onboarding, our live in-app chat team is here to help, or you can reach out to us at “onb-global@goniyo.com”. Thank you for your understanding!
. Upon checking, we noticed that due to an Aadhaar verification issue at the bank’s end, we’re unable to proceed with onboarding you for a Niyo SBM account.
, and we’re sorry for any inconvenience this might cause. Since the banking criteria couldn’t be met, we won’t be able to move forward with your onboarding.
Congratulations, and welcome aboard! 
