Hey there! We totally understand your preference for the Niyo SBM card, but unfortunately, due to banking guidelines, we won’t be able to onboard you with Niyo SBM at the moment.
However, the good news is that you already have a Niyo DCB card, which also offers zero forex markup and all the great benefits Niyo has to offer! To learn more about what your Niyo DCB card can do, feel free to check out Niyo Website
If you need any help or have more questions, we’re always here for you!
I have been trying to create my SBM Account since last 10 days. Always there is server error. You try anytime of day or night. Does this work or its just for show
We’re here to assist you with your concerns about SBM account creation. We tried connecting on a call with you, but it wasn’t answered.
Please share with us the error recording you’re encountering while applying at onb-global@goniyo.com from your registered email ID. This will help us to investigate and resolve the issue for you.
I have applied for niyo dcb debit card yesterday and have uploaded my pan and passport details but it has been 24 hours I have not received any update on the status of verification since yesterday it is only showing it will take upto 3 hrs to complete the verification and I tried reaching out to customer care and written email as well but received no response yet.
Upon checking, we can confirm that both your passport and PAN have been verified . We kindly request you to complete your onboarding process within the app .
If you face any issues in the future, feel free to reach out to us via the live chat feature , or simply write back here, and we’ll be happy to assist you further!
We’re thrilled to hear that your issue has been resolved! If you face any issues in the future, feel free to reach out to us via the live chat feature , or simply write back here, and we’ll be happy to assist you further!
I had updated the PAN & passport details for KYC verification yesterday (6th Oct’24), & got to know the process usually takes upto 3hrs to complete. However, it’s been more than 24hrs now & the page is not progressing.
Upon checking, we can confirm that both your passport and PAN have been verified . We kindly request you to complete your onboarding process within the app .
If you face any issues in the future, feel free to reach out to us via the live chat feature , or simply write back here, and we’ll be happy to assist you further!
We’re thrilled to hear that your issue has been resolved! If you face any issues in the future, feel free to reach out to us via the live chat feature , or simply write back here, and we’ll be happy to assist you further!
Hello team. I initiated my account creation with necessary inputs. Passport verification is pending for a long time. No idea if it’s blocked/pending because of any issue.
Kindly help me with the progress or a timeline for its completion.
Thank you for your time on the call! As discussed, we’re happy to inform you that the passport verification issue has been resolved. You can now move forward with the onboarding process. If you need any further assistance, feel free to reach out—we’re always here to help!
Thank you for your time on the call. As discussed, we request you to kindly share with us the error screenshot within the app so that we can investigate this further and assist you in resolving the same.
We totally understand your preference for the Niyo SBM card, but unfortunately, due to banking guidelines, we won’t be able to onboard you with Niyo SBM at the moment.
To learn more about what your Niyo DCB card can do, feel free to check out Niyo Website
We’re really sorry to hear about the trouble. We’ll have this checked right away and assist you further.
Rest assured, we’re on it! 
Thanks for your patience, we truly appreciate it!
Thank you for your time on the call! 
. We kindly request you to complete your onboarding process within the app 
.
, or simply write back here, and we’ll be happy to assist you further! 
