Hi Akash,
As discussed,i am facing issue while onboarding.Then in afternoon i am able to upload documents and it is showing in 3 hrs , document will get verified.
But now again it is showing that issue persist.
Could you please help me to resolve the issue.
Attached the screen recording.
Hello @Saurabh_Jain,
Thank you for sharing the screen recording with us! Allow us some time to investigate and assist you further. 
Rest assured, we’re here to dive deep into your issue and fix it for you! 
No worries, we’ve got this covered! 
Thank you!!
Hi, I am unable to order Niyo Global SBM Credit Card due on the below error.
Account Could not be Created Digitally
We regret to inform you that we will not be able to open your account digitally. Please visit nearest SBM Bank branch to open your account.
Please Help.
Hi Akash,
I am available now for call
Hello @Saurabh_Jain,
Thank you for your time on the call today! 
We truly appreciate it. 
In light of our discussion, we’re sorry to inform you that your SBM account creation cannot proceed due to some internal banking criteria that were not met. 
But no worries at all!
You can easily opt for the Niyo DCB Debit Card 
, which offers similar awesome benefits! 
To know more about it, just check out this link: Product Comparison 
To open a DCB account offline, you can find the nearest branch here: Locate Branch 
Once the account is created, please do reach out to us again, and we’ll be more than happy to assist you further! 
Hey @DIVESH_GUPTA,
Thank you for your time on the call! We’re sorry to inform you that, due to internal banking criteria, we’re unable to onboard you with Niyo SBM at this time. But no worries! We’ve got an exciting alternative for you—Niyo DCB, which offers a zero forex card along with many other great benefits.
Check out all the details here: Product Comparison
We appreciate your understanding and look forward to welcoming you to Niyo DCB!
Hey @Nikunj_sanghani,
Thank you for your time on the call! We regret to inform you that, due to internal banking criteria, we are currently unable to onboard you with Niyo SBM. However, if a solution becomes available in the future, we will be happy to notify you so you can proceed with onboarding Niyo SBM 
We appreciate your understanding and patience
Is there any annual charges for dcb debit card
@Saurabh_Jain Yes, there’s an annual charge of ₹425 + GST, but don’t worry—this is only applied if your Average Quarterly Balance (AQB) is less than ₹5,000 for the last 4 quarters. 
To get the full details, please check out the DCB Debit Card SOC here: DCB Debit card SOC 
.
Let us know if you need any more help! 
Hi, I’ve mistakenly entered the wrong pan details and now I can’t go back. Please help with resetting so I can register with the correct details. Thanks
(The account is registered under this email ID “maykulsingla16@gmail.com")
Hello @Maykul
Welcome to the Niyo Community !
We are here to assist you with your concerns. To investigate further, kindly share with us the error screenshot you are getting while onboarding. Please send them via DM. Here’s how:
Click on my profile icon.
Click on “MESSAGE”.
Upload any screenshots by clicking on the upload icon, and then click “Send Message”.
Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here. We’ll follow up on it. Appreciate your patience!
Thank you for taking the time to talk with me, Maykul! As we discussed, we suggest visiting the nearest DCB bank branch to set up an offline account.
Once you’ve done that, just reach out to us, and we’ll be happy to help you link it with the Niyo app. I hope that works for you!
Hello I need SBM credit card for that I tried to open the account but the screen got stuck after adhar card verification and now when I am trying to resume onboarding it is showing that my account cannot be created digitally please help
Hello @Sarakhan
Welcome to the Niyo Community!
Allow us a window to connect with you and assist ahead.
Thank you for taking the time to speak with me, Sara! As we discussed, I’m sorry to inform you that you won’t be able to create a Niyo SBM account digitally due to an internal issue at the bank. 
However, I recommend considering the Niyo DCB account instead! You can get started by clicking this link :
To explore the benefits offered, click here https://static.goniyo.com/community/Niyo’s+Suite+of+Products.pdf and to find the nearest SBM Bank, click here: Our Branches - SBM Bank India
If you have any questions or need further assistance, feel free to reach out!
Thanks for the help@Preeti
You are most welcome. Take care. 
Hello, unable to sync my dcb account or dcb niyo card which i have received physically.
Its shows message that unable to fetch account details & in dcb forex card section also same, its been a week account was opened physically in dcb bank, but unable to access in niyo global app , whereas i am able to login using dcb mobile banking app
Please help, have mailed [global.escalation@goniyo.com, only standard troubleshooting answers
The earlier red dcb app was so much easy & bes
Welcome to the Niyo Community!
We’re sorry for the inconvenience you’ve faced, but don’t worry, we’re here to help you link your DCB account with Niyo! Kindly share a screen recording of the error, along with your DCB account number and registered mobile number, so we can assist you further.
You can DM us the details by:
Clicking on my profile icon
Clicking “MESSAGE”
Typing your details in the message body and hitting “Send Message”
Alternatively, feel free to email us at global.escalation@goniyo.com. If you have a ticket number, please share it here or in your email, and we’ll dive right in to resolve it. Thanks for your patience.
Hey @Nith_In
I tried yesterday applying for sbm card and I suddenly got 2 server errors after which I was shown a message pop up which says “Account could not be created digitally” due to to internal bank policies, can this issue be resolved? Though I’ve applied for the other bank but now looking at the t&c of the latter bank it seems the sbm bank was much better. Can I retry applying for sbm bank card ? If yes would love to!
