i re installed app , clered cookies, cleared data but still server error
Hey @Nikunj_sanghani
Welcome to the Niyo Community! 
We tried calling you but unfortunately couldn’t connect. Upon review, it appears that the account creation process with Niyo SBM hasn’t been completed yet. To proceed, please resume onboarding and finalize your account setup. Once that’s done, you’ll need to create a Fixed Deposit (FD) to order a credit card. Your FD amount will serve as the limit for your credit card.
If you face any challenges during the account creation process, kindly share a screen recording of the error at global.escalation@goniyo.com and share the ticket ID with us.
Thank you!
2524523 ticket ID. Please check.
@saraswathi.r
Hey I opened an account from my nearest DCB branch.After that I was not able to resume the onboarding from niyo app. So they issued a niyo global Card from the branch.I received the niyo global Card.
But the problem is that I am not able to access the card by niyo app
How can I fix it. Please help me out
Thank you
*I have uninstalled and reinstalled the app twice. But nothing changed ,same issue same problem
Hi @Tamim_Ahmad,
Welcome to the Niyo Community!
We’re really sorry to hear about your experience. Don’t worry, we’re here to help!
Allow us to reach out and get this sorted for you ASAP. Thank you!!
Hey @Nikunj_sanghani
Thank you for providing the ticket ID. We’ve escalated the issue and are working to resolve it as quickly as possible. We kindly ask for your patience while we get this fixed 
Thank you!
Hi @Tamim_Ahmad
Thank you for your call! We’re glad to let you know that the issue has been resolved. Please relog to the app and sync your DCB details with Niyo Global. 
If you need any help in the future, feel free to use our live chat feature in the app or email us at “global.escalation@goniyo.com”. We’re here to help! 
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Yeh, my problem is solved now. Thank you so much @Akash-deep sir,your phone call makes me to solve my issue and also thanks to the whole niyo tech team . I have been trying to solve my issue from my side, but unfortunately I didn’t work…
Now the issue resolved by niyo tech team. Thank you once again . Very helpful .Appreciated 
1 Like
Hey @Tamim_Ahmad
So glad to hear your issue is resolved! We always strive to give you the best support, and it’s awesome to know the call helped!
Big thanks for appreciating the team’s effort, and remember, we’re just a message away whenever you need us! 
.
1 Like
before account created with passport details now I can’t update vkyc my passport have name initial expansion Adhar and pan only name and initial I can’t change name in bank account also without Kyc
We understand your concern, but unfortunately, the KYC process is handled entirely by the bank, and we’re unable to process it manually.
However, there’s no need to worry! You can update your name on either your PAN or Aadhaar through the NSDL or UIDAI portal. Once your name is updated, you’ll be able to complete the KYC process smoothly
We appreciate your understanding!
I tried placing order for credit card for my friends in their mobile, and same problem occurred in both of their mobile.
Hi @Nikunj_sanghani,
We appreciate your patience regarding your previous concern, which has already been escalated to the appropriate team for review, as communicated earlier.
We understand that your friends are also facing a similar issue on their mobile devices. Could you please share the error screenshots for reference? This will assist us in investigating the matter more effectively.
I am getting message when i am trying to open onboarding process that you can contact to branch.
I am not able to even apply for niyo credit card.
I am new to niyo so can some one help me
Hi @Saurabh_Jain ,
Welcome to the Niyo Community!
We would like to have a closer look at your concern. Allow us to get in connect with you and assist further.
Thank you!! Appreciate your patience.
Hello @Saurabh_Jain
Thank you so much for your time on the call! As discussed, could you kindly share the screen recording of the error? This will help us investigate further and assist you better! We’re here to help!
Dear sir,
My vkyc is reject so what is the procedure for reapply vkyc in online option give me a solution.
Welcome to the Niyo Community!
Could you please share a screenshot of the error you encountered? This will help us understand the situation better and assist you more effectively.
Looking forward to your response!
Hi,@Akash-deep
Pls find the screen recording attached
