Hi
I have not yet received the welcome kit and debit card. It has been 15 days since the KYC was completed and on tracking, it is showing that it will be returned during delivery. But oh it has not been shipped yet and due to your internal problem it has been returned, I still have to travel, please deliver it
And one more thing, he is only saying this much on the global app and nothing else
Traking id #29659210352030
Hey @Atif_Raza
Welcome to the Niyo Community! 
Thank you for reaching out. We understand you’ve been waiting for your welcome kit and debit card—it’s disappointing to hear about the delay, and we’re sorry for the inconvenience. Sometimes, unexpected issues can occur during the delivery process.
Please be assured we’re checking on this and we shall keep you informed of any further developments.
Thank you!
Hey @Atif_Raza
We tried reaching out but couldn’t connect 
. We would like to inform you that we have highlighted the issue to the concerned team and we shall keep you informed of any further development.
Thank you for your patience and understanding in this regard!
Sorry, the number is registered and is off for some time. Please solve the problem through email or WhatsApp. The WhatsApp of that number is active.
Thank you…
Hey @Atif_Raza
Sure, we shall keep you informed once we receice an update from the team. Thank you for your patience and understanding!
Hey @Atif_Raza
We’ve sent you the tracking details via DM! 
You’ll be able to track it after 48 hours. In case of any issue, please feel free to reach out our live chat support team or write us at global.escalation@goniyo.com We will be happy to assist you!
Thank you for your patience and understanding in this regard.
Hii mam. I had my debit card shipped and it is still not showing any update
Hey @Atif_Raza ,
Greetings of the day.
Upon reviewing, we see that your card is currently in transit. Once the portal updates, you’ll be able to track its progress directly.
This update may take a short time, so we appreciate your patience. We’re committed to ensuring your card reaches you promptly.
Hi @Siva_Prabha ,
Kindly write an email to global@goniyo.com with the screenshot and your account details. Once you have done that, please share the ticket number with me. I will check with the team and try to resolve the issue at the earliest.
Thanks
Hi @Jumain_Qureshi Can you help solve this for me as well? Same problem with the mobile app. Have already sent email to global@goniyo.com but no resolution. My ticket number is 2596658. Thanks in advance.
Hey @AyG
We regret the inconvenience that you’ve encountered. Kindly allow us an oppurtunity to have this checked and assist you further.
Thank you for your patience and understanding!
Hey @AyG
We tried calling you but unfortunately couldn’t connect. To assist you further, we kindly request a detailed description of your concern along with a screenshot of the error. Please share this information via direct message by following these steps:
Alternatively, you may email us at global.escalation@goniyo.com and include your ticket number. If you already have an existing ticket, please provide the ticket number here, and we’ll ensure a prompt follow-up.
Thank you for your patience and cooperation.
Hi,
I have already raised a ticket #2596658 for this issue. Can you check and let me know on next steps pls?
Thanks and Regards,
Ayush
Hi @AyG,
Upon reviewing your ticket (#2596658), we noticed that the team has requested your assistance to proceed. Could you kindly resize the video using any online tool and share the updated file via the same email thread?
We truly appreciate your cooperation and look forward to resolving the issue as quickly as possible.
Hi Nithin,
This is not possible as the video exceeds mail attachment limits and there is no WhatsApp number given to share the video.
Also the video has the same screens as everyone else given that this is a recurring complaint from other users online as well. I have already shared screenshot of the error screen. So I am not able to understand what is the benefit of asking customer again and again to give a video. No other bank or financial services provider has asked for a full video of the process till now; last screen screenshot should be able to show you where the error is happening.
Please let me know if you can help here by diagnosing it at your end.
Thank you.
Regards,
Ayush
Hi @AyG,
Thank you for taking the time to speak with us on the call. As discussed, could you please share the screen recording with us? This will help us escalate the issue to our backend team for further investigation and resolution.
We appreciate your cooperation and look forward to resolving this promptly.
Hi Nithin,
As discussed, I have shared the recording over WhatsApp.
Thanks.
Hi @AyG,
Thank you for sharing the recording. I have escalated the issue to the concerned team for further investigation and will keep you updated on the progress.
If you need any assistance in the meantime, please don’t hesitate to reach out.
Hi @AyG,
Thank you for your patience. As per the update from our backend team, it appears that to complete your Niyo DCB account onboarding, you will need to visit a DCB branch. Unfortunately, due to certain limitations, the Niyo DCB account cannot be created online at this time.
If you’re still interested in creating a Niyo DCB account, we recommend visiting your nearest DCB branch to complete the offline onboarding process. You can locate your nearest branch here:
DCB Branch Locator
Once your account is created at the branch, you can easily sync it with the Niyo Global app by following these steps:
Please note: The bank may require an initial deposit of INR 25,000 for account creation. This amount will be credited to your Niyo DCB account, and you can either withdraw it using your physical card or transfer the funds to any other bank account via the Niyo Global app or the DCB mobile banking app.
We understand this may involve an additional step, but we are here to assist you throughout the process. If you have any questions or need further assistance, please don’t hesitate to reach out.
Thank you for choosing Niyo. We look forward to helping you complete your account setup.
