Hey @Sukh007
We tried reaching out to you but unfortunately couldn’t connect. We’re very sorry for the delay. Please know that we’ve escalated your issue to the concerned team and are actively following up on it. Rest assured, we’ll keep you updated with any further updates.
Thank you so much for your patience and understanding – we’re here to help every step of the way.
Hey @Akash-deep
Thank you for your quick response and helping me out. As requested, I have sent an email to global@goniyo.com with the necessary details and attachments. A ticket number is also generated which is 2596530. Please check and do the needful.
Thank you! 
Any update on this
It’s been more than two months I am chasing
Hey @prashant_barade ,
Greetings of the day.
Upon reviewing your concern, we want to reassure you that our technical team is addressing your issue with top priority. They are working diligently to resolve it as quickly as possible, and any further updates will be communicated via email under ticket ID 2536982.
Request you to please bear with us until then.
Hey @sayantan ,
Greetings of the day.
We understand the importance and have forwarded your chequebook request to the concerned team to expedite the request.
Our support team is closely monitoring this, and any updates will be shared with you under ticket ID 2536982 via email.
Request you to please bear with us until then.
Hello @IlahamWT
Thank you for your quick response. and helping me out.
One small thing I noticed is that there has been a mix up with the ticket id. I believe the ticket id I was assigned is 2596530 and not 2536982 I believe you have mixed it up with Prashant Borade whom you replied earlier to mine.
To reiterate, my ticket id is 2596530 unless I am mistaken and have been assigned a new ticket id. If that is the case please check it and do let me know.
Thanks!
Hey @sayantan,
Apologies for the confusion with the ticket number earlier. Your concern is now correctly assigned to Ticket #2596530 
, and our team is already on it. They’ll reach out to you as soon as possible to assist with your concern.
If you need any further help, please feel free to reach us through the app’s live chat feature 
or by emailing us at global@goniyo.com. Thank you for your patience and understanding! 
Hi,
I am not able to go beyond the screen saying Verifying PAN details. I have also raised a ticket for this - ticket # 2596658. Can you help please?
Thanks.
Hey @AyG ,
Welcome to the Niyo Community! 
We deeply regret the hassle and understand how frustrating it can be to get stuck on the “Verifying PAN details” screen. Rest assured, we’re here to help you through this. I see that you’ve raised a ticket (#2596658), and our team is working on it.
As discussed, request you to please complete the trouble shooting steps and share ys the screen recording to assist you further. We’ll prioritize your issue and keep you updated on any further developments on the ticket ID:2596658.
Could you please let me know the current status with ticket number Ticket #2596530 and Case ID: SR1195717
Thanks
Hey @sayantan,
We have already escalated the concern from our end to the bank. We’re proactively following up on the same and will keep you updated on the progress.
Appreciate your patience!!
I am still waiting for your response. Please notify us soon 
Hey @Sukh007 ,
Greetings of the day.
We deeply regret the delay, we understand your concern and appreciate your patience.
As discussed, please be assured that our team is diligently working on addressing your query, and we are committed to providing you with an update as soon as possible.
While we are actively working towards a resolution, we want to assure you that we will notify you immediately upon any developments. Your satisfaction is very important to us, and we are here to support you throughout this process.
Hi @Akash-deep
Glad to hear that!
Thank you for following up with the issue.
how long will it take
Hey @sayantan
We tried calling you but unfortunately couldn’t connect. We are pleased to inform you that your cheque book request has been successfully processed. It will be delivered to your registered communication address within 12 working days.
Thank you for your patience and understanding in this regard.
Hey @saraswathi.r
Thanks for reaching out to me. I was not able to take the call as I was driving at that time. I am available now to receive the call.
Glad to know that the request for cheque book has been processed. Could you please share the tracking id when it is shipped from your end.
Thanks!
Hey @sayantan
Sure ! We will provide you with the tracking details as soon as your cheque book is dispatched. Thank you for your cooperation and patience.
Hey @saraswathi.r
Thank you for your quick response
Much appreciated!
Hey @prashant_barade ,
Greetings of the day.
We certainly understand how important this is for you, and we deeply regret for the delay. Upon reviewing your case, we can confirm that our team is actively working on resolving the issue. While we currently cannot provide a definitive timeline for the resolution, please rest assured that our team is diligently following up to expedite the process.
We truly appreciate your patience and understanding as we work to ensure a smooth resolution. Any updates or developments will be promptly shared with you through Ticket ID 2536982.
