Hi @Megha_Pradeep ,
Welcome to the Niyo Community! 
Upon reviewing your account, we see that you have already raised a ticket (ID: #2455402). Our team has provided an update on this matter, which has been sent to you via email. We kindly request you to check your inbox for the detailed information regarding your concern.
If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you.
