Customer not present for the give mobile/email/crn

Support & Troubleshooting
1

I am not able to log in to my Niyo dcb app. I am continuously getting the error “Customer not present for the given mobile/email/crn”

Can this please be looked into urgently.

2

Hi Ashu,

We sincerely apologies for the inconvenience.

Issue is already highlighted and our team is working aggressively and trying to
resolve the issue at the earliest. We cannot give you the exact time, but we are sure that issue will be fixed at the earliest.
It will be really appreciate to bear with us. We will ensure to fix the issue at the earliest and keep you posted.

Further any assistance you can write an email to global@goniyo.com

Many Thanks

3

I am also getting the same error. By when will it be fixed

4

I am also getting the same error. I have transferred money to my Niyo DCB account and not able to check the balance on the app. I am travelling on 5th Oct. Will this card work abroad as usual? There are many medssages on the internet that Niyo is banned and international transactions are not allowed. Please let me know what is your customer call number. I need a resolution on this immediately.

5

Hi Niyo Team,

I Akshit Kumar needs to travel aboard within next 5 days, but I am getting an error in my Niyo APP "Customer not present for the given mobile/email/crn”

Could you confirm is NIYO GLOBAL still valid for international Payments

Application/CRN : 07820219545113

I have raised a ticket : 1867318.

Can this please be looked into urgently.