Huge shoutout to all of you! Thank you so much for jumping in and resolving the issue within such tight timelines — honestly, I was half-prepared to write a dramatic “stranded nomad” story
The system of providing hourly updates along with your patience in hearing out a customer’s endless cribbing is truly commendable. Not once did it feel like I was shouting into the void.
The dedication your team has shown in cracking the problem deserves applause — and maybe a strong cup of coffee (or two ) on the house. This is exactly the kind of support that others in the segment should be taking notes from.
Kudos to the entire team! Please keep the great work going and continue making life easier for us wandering nomads.
Thank you so much for sharing this. We truly appreciate your kind words! We’re glad we could step in and get things sorted for you in time. It’s great to know that the updates and support made the experience smoother and that you felt heard throughout.
Your feedback means a lot to us. Wishing you a smooth and hassle-free journey ahead!
I have by mistakenly generated my lounge pass for Niyo DCB debit card which is expiring on 20th July but I am not travelling until August.. Could you please support with cancelling the pass for this month so that I can generate a fresh one next month when I am planning to travel as a one time exception please
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
Thank you for speaking with us earlier. We have forwarded your request to our internal team to see if a one-time exception can be made for your lounge pass. While we are pushing for a positive outcome, we cannot promise that a cancellation and reissue will be possible. Rest assured, we will keep you posted the moment we have an update. We truly appreciate your patience.
We appreciate you speaking with us on the call earlier.
Regarding your request, we attempted to cancel the active pass, but our system does not allow the cancellation of already generated passes.
To see if you can still generate a pass for your upcoming travel, please check your eligibility by logging in with your Niyo Card details here: https://visarewards.razorpay.com/
Once eligibility is confirmed, you can proceed by clicking ‘Book’. As a reminder, lounge passes are valid for a single day only, so please double-check your travel date and time before confirming.
We request you to take a moment and let us know if the link works for you. If you need any more assistance, we are happy to help on ticket ID 691766.
Thank you so much for the confirmation and for your wonderful feedback. We are so glad we could assist you with a resolution!
Please make sure to generate the pass right before your travel date as planned. Please feel free to reach out if you have any further concerns. You can also connect with us via our 24×7 in-app live chat or email us at “global@goniyo.com”. We’ll be happy to assist!
Thank you for reaching out to us for clarification regarding your Niyo VISA lounge access.
To clarify the difference:
Quarterly Lounge Access: The 30-day validity rule applies to the standard quarterly lounge passes, which remain valid for 30 days once generated.
VISA Yearly Lounge Access: The VISA complimentary lounge pass (unlocked via international spend) follows a yearly structure where the pass can only be generated starting 7 days prior to your travel date.
For your upcoming flight on 16 September, please try generating your lounge access QR code between 9 September and 14 September directly in the app.
If you encounter any issues or face any errors while generating your pass during that window, please feel free to reach out to us at "global@goniyo.com" or initiate a chat via the Niyo app support, and our team will gladly assist you.
Wishing you a smooth and comfortable travel!
Thank you for your time over the call! As discussed, we hope we have addressed your query. If you need any further information or assistance, feel free to reach out to us via DM, our 24×7 in-app live chat, or write to us at global@goniyo.com—we’re always happy to help!
Thank you so much for jumping in and resolving the issue within such tight timelines — honestly, I was half-prepared to write a dramatic “stranded nomad” story 
) on the house. This is exactly the kind of support that others in the segment should be taking notes from.
We’re glad we could step in and get things sorted for you in time. It’s great to know that the updates and support made the experience smoother and that you felt heard throughout.
