Clarification on Niyo Lounge access

International Airport T3, New Delhi, Encalm Lounge denied entry through any Niyo global cards, including SBM, DCB and Equitas. This is the pathetic service by Niyo without any prior info. Guys better to hold the backup, Niyo is unfortunately unable to maintain their promises. They are reflecting notice for abroad lounge access but no notification for within India.

Hello @Shishir_Class

Welcome to the Niyo Community! :raised_hands:

We’ve made an exciting update to our lounge access program effective April 1st, 2024. Previously, our lounge pass granted access to only 14 lounges within India which is now discontinued. However, we have launched an enhanced lounge pass which allows entry to a vast network of lounges spanning over 1300 locations worldwide outside India. You can now travel in comfort with global lounge access be it Pearl Lounge in Abu Dhabi or Soul & Grain Lounge in London.


All you have to do is spend an amount of Rs. 50,000 (in a calendar quarter) internationally through ECOM or POS transactions using any one of the Niyo Global cards. Please note that spending across multiple cards won’t count towards this threshold.

Please be aware that the upgrade to the lounge program was communicated to all the customers through app notifications in March 2024.

It means, first we visit outside India, spend Rs 50000/, and after making eligible spends, it could take up to 7 days to unlock Lounge Pass within or outside India, can anyone crack this joke?
Also, The Lounge Pass is valid for 30 days from the date of generation. :smiley:

It seems like you’re finding the process of spending Rs.50,000 and waiting up to 7 days for the Lounge Pass activation a bit of a stretch. While it might seem a bit of a wait, this is actually in line with our updated lounge policy. :notebook:

The Lounge Pass is valid for 30 days from when it’s issued, so hopefully, it will make the wait worthwhile. Thanks for your patience and understanding! :raised_hands: