It means, first we visit outside India, spend Rs 50000/, and after making eligible spends, it could take up to 7 days to unlock Lounge Pass within or outside India, can anyone crack this joke?
Also, The Lounge Pass is valid for 30 days from the date of generation. 
It seems like you’re finding the process of spending Rs.50,000 and waiting up to 7 days for the Lounge Pass activation a bit of a stretch. While it might seem a bit of a wait, this is actually in line with our updated lounge policy. 
The Lounge Pass is valid for 30 days from when it’s issued, so hopefully, it will make the wait worthwhile. Thanks for your patience and understanding! 
How to avail International lounge access inside India for student by referring 5 friends?
Can explain how it works?
Welcome to the Niyo Community! 
Thank you for reaching out! We wanted to let you know that the offer to earn lounge access by referring friends has closed as of September 30th.
But don’t worry—exciting new offers are on the way, so stay tuned! If you have any questions or need assistance, just let us know. We’re here to help!
So, i have been in Dubai and Abu Dhabi since 7 days. I have spent more than 2 lakhs of rupees which fulfills your criteria of Rs. 50k spent outside India to access international lounge. But still I can’t access the lounge because i have to wait for a period of 7 days more for its activation !!! Not everyone goes for vacation or business tours for more than a week and also spend more than 50k…then how are we supposed to get the lounge access. Your customer care executive on call directs me chat on WhatsApp as its not their department to deal with lounge access !! Reply which i got from chat bot is that all the executives are busy due to high rush…when its 9:00 am IST.
Please kindly do the needful or i would have to take appropriate legal action against rhe concerned.
Welcome to the Niyo Community!
We completely understand your frustration, and we’re really sorry to hear about the inconvenience you’re experiencing with lounge access despite meeting the spending criteria. It sounds incredibly frustrating to have been redirected multiple times without a solution, especially after such a significant spend.
The 7-day activation period is indeed a part of the process, and I understand that this can be a challenge for shorter trips.
We assure you, we’ll do everything possible to improve your experience. Allow us to have this checked if there’s any way to expedite this for you. 
Hello @NIYOCOMM202410273B9J,
We’re here to help you access your lounge pass. Could you please try the following steps?
Step 1: Refresh the Niyo Global app and check under the Lounge tab for access details. Alternatively, you can:
- Tap on “Lounge Pass” in the Quick Links on your home page, or go to Travel Mode or Hub from the bottom menu.
- Click on “Claim pass” to get your lounge pass.
Please note: Once generated, the lounge pass cannot be extended or canceled.
If you need any more assistance, feel free to reach out! 
Once i say Claim pass there is no warning or alert throwed telling its valid 30 days from now on& telling its expiry date, Do you want to confirm? With YES OR NO option.
Seems like an open bug in your App. Can you help me to revoke my lounge pass. Because I have no plans to travel in another 30 days till that expiry date mentioned.
Having such an open BUG in this Niyo App, How are you running this App to Production users without any sort of notification? I have just onboard with Niyo.
I request the App team to revoke my lounge pass immediately & to bring this alerting pop up feature on the claim pass section soon . I hope this is a valid use case its a real time customer facing bug
On this regard I raised 2 tickets, without waiting for my answers all were closed.
261284
2612817
Hi @Ramanathan_M,
Welcome to the Niyo Community!
Thank you for reaching out and sharing your feedback!
We completely understand your concern regarding the lack of a confirmation prompt when claiming the lounge pass. Please rest assured, this is not a bug, but we recognize how this feature can be improved. The lounge pass section mentions that you can claim your pass ahead of your flight, but we agree that a more visible confirmation pop-up would definitely be helpful.
Regarding your request to revoke the lounge pass, we’ve escalated this internally and will get back to you with an update as soon as possible.
Thank you again for your patience. We’re continuously working to enhance the app and improve your experience.
If you need any further assistance, feel free to reach out again anytime.
Thanks for your response, As I have mentioned in the ticket raised with Niyo and my experiences, so I am not expecting to go through again. Expecting a customer and scenario centric approach for this issue.
Glad your team have accepted customer gaps!!
Hi @Ramanathan_M,
Thank you for your valuable time on the call. As discussed, I’m reaching out to you via DM to follow up on our conversation.
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Subject: Request for Lounge Access Pass Adjustment
Dear Team,
I am writing to address an issue with my Niyo Global debit card lounge access pass. Unfortunately, I mistakenly generated the pass yesterday instead of scheduling it for 13th February 2025, the day of my flight from Mumbai to Sydney.
As my travel itinerary includes a 14-hour layover at Hong Kong Airport, lounge access on that date is crucial for my comfort. The app’s unclear instructions and lack of prominent terms led to this error. I was just checking the eligibility for the lounge pass as I could not see the eligibility details, so I reached out to customer care. However, instead of addressing my eligibility query, the issue of generating the lounge pass occurred as you can cross-check the chat with your team.
Considering my loyalty and substantial usage of this card, I kindly request your help in regenerating the lounge pass for 13th February 2025. If policy restrictions prevent this, I wish to express my dissatisfaction and urge you to prioritize customer satisfaction by offering greater flexibility in such cases.
Your assistance would be greatly appreciated.
Best regards,
Nikhil Kudke
Hi @NIKHIL_KUDKE,
Welcome to the Niyo Community!
Thank you for your time on the call! Based on our conversation, we’ll look into the possibilities regarding your lounge pass and see how we can assist you. 
We’ll stay in touch and keep you updated on the progress. 
If you need anything in the meantime, feel free to reach out!
Thank you for your time on the call! We truly appreciate your patience and understanding. Based on our discussion, we’ve reviewed your request and kindly ask you not to claim the pass this quarter. 
Instead, you’ll be eligible to claim it in the upcoming quarter (Jan-Mar), allowing you to use it for your planned travel on 13th Feb! 
If you encounter any issues or need further assistance, feel free to reach out to us here—we’re always happy to help! 
I am writing to express my gratitude for the prompt support from the Niyo Global Social Media team. It was a pleasure interacting with Akash Deep, who took the time to understand my concerns and the specific scenario regarding my lounge access query.
Thank you for resolving the issue effectively and making the necessary arrangements to ensure my upcoming journey will be comfortable.
1 Like
We truly appreciate your kind words! It’s heartwarming to know that my dedication made a difference. 
Your satisfaction fuels our passion for delivering excellence.
Thank you for trusting Niyo Global! 
Hi @Ramanathan_M,
Thank you so much for your time on the call! We’re delighted to hear that your issue has been resolved.
Wishing you an amazing day ahead and a fantastic trip! May the New Year bring you joy, success, and wonderful adventures!
1 Like
@Nith_In Thankyou very much for your extensive support 31st Dec & 1st Jan 2025. My issue is resolved now.
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Hi @Ramanathan_M,
Thank you so much for your kind words! We’re glad to hear that your issue has been resolved. It was a pleasure assisting you, and we’re always here to help if you need any further support in the future.
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