Hi, I received an email regarding Complimentary airport lounge access stating that: “You can now claim 1 free Lounge Pass per quarter per Niyo Global user (not per card) right within the app. Now get access at select international terminals in India for free with the Lounge Pass.” What does it me…

Hi @Parampreet_Singh , Welcome to the Niyo Community! :raised_hands: We’ve made an exciting update to our lounge access program effective April 1st, 2024. Previously, our lounge pass granted access to only 14 lounges within India which is now discontinued. However, we have launched an enhanced…

Dear Niyo Team, As per our previous communication, I understand that my international lounge access pass has been approved for issuance for this quarter. I appreciate your assistance in this matter. I have an upcoming journey on 13th February 2024, and I kindly request you to issue the pass specif…

Hi @NIKHIL_KUDKE , Thank you for your time on the call! We’re glad to hear that you were able to successfully generate the lounge pass for your upcoming journey. Should you have any more questions or need further assistance, feel free to reach out at any time. We’re always here to help! Wishi…

Dear Nitin Sir, I sincerely appreciate your prompt assistance in resolving the lounge access issue. Your support and quick action made the process smooth and hassle-free. Thank you for going the extra mile to ensure everything was sorted out. Your help truly made a difference, and I’m grateful for …

I spent 50k outside india at the end of last quarter (26th March), then I didn’t receive free lounge access yet now. I have a flight on 9th April. I am afraid that I spent 50k in wrong time and I would not receive free lounge.

Today,I have spent Rs 50000/- outside India and hence please unlock my lounge pass claim in the application. Please check and confirm.

Hi @bipasa1234 , Welcome to the Niyo Community! :hugs: Thank you for your time on the call. As discussed, please refresh the Niyo Global app and check the Lounge tab—you should be able to view your lounge access there. Alternatively, you can follow the steps below: Tap on “Lounge Pass” unde…

Yes Nitin, i could check the application and find that lounge pass is already generated. thanks a lot for your prompt response and support.

Hi @bipasa1234 , We are very glad that you are able to see your lounge pass in the app. It was our pleasure assisting you! :niyo_community: :ledger:Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the l…

Clarification on Niyo Lounge access

All things Niyo Cards

Nith_In (Nithin M Kuriakose) April 3, 2025, 4:38am 56

Hi @Sani_Biswas,

Welcome to the Niyo Community!

We sincerely apologize for the inconvenience. Please allow us some time to check this for you and assist you further. We’ll get back to you at the earliest. Appreciate your patience!

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Clarification on Niyo Lounge access

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