Change in ATM withdrawal fees for NiyoX?

Support & Troubleshooting
1

I recently used NiyoX in Europe and was surprised to see tha Niyo has charged me 500 for cash withdrawal, last year it was 100.

When did this change happen and did Niyo notify the user about this change?

2

Hi Sidd,

There are no charges to withdraw from Equitas bank ATMs, but if you wish to withdraw from other ATMs:

  1. If you live in a metro city, you can withdraw three times (per month) from other ATMs for free.
  2. If you live in a non-metro city, you can withdraw five times (per month) from other ATMs for free.

After these number of times, you will be charged Rs. 21 + GST (24.78) for every extra withdrawal

Note: From November 5, 2023,

We want to let you know that the international ATM withdrawal will be Rs. 499 (including GST) Note: From November 5, 2023

(Card swipe/Online)POS/ECOM → Zero Forex

Balance inquiry outside India: ₹25 + GST per International balance inquiry

Note: VISA exchange rates are applicable.

Thanks

3

500 per withdrawal is crazy price!

Do you know whether its same with Niyo Global and DCB as well? No point keeping NiyoX anymore.

4

For DCB its 300plus GST.

5

So, international ATM withdrawal fees are

NiyoX - 500/transaction
DCB - 300/transaction
Niyo Global - 200/transaction

Correct?

6

Yes, there has been a big change in NiyoX international ATM withdrawal fees.

Earlier it was around 110 rupees plus tax per withdrawal. Now it has increased to 499 rupees plus tax for every international ATM transaction.

Even checking your balance at a foreign ATM will cost you around 25 rupees plus tax.

If you want to save on these charges, switch to the Niyo Global card with DCB Bank. It’s cheaper and more travel-friendly.

1 Like
7

Hey @Krishna_Singh

Thank you so much for taking the time to share such a detailed and informative post — we truly appreciate it! :raising_hands::blue_heart:

Just to keep you and others updated: Niyo’s partnership with Equitas Bank has now ended, and Equitas accounts are no longer accessible via the NiyoX app. :mobile_phone: However, your account remains active, and forex fees will apply as per the bank’s Schedule of Charges.

For any account-related queries, you can connect with Equitas Bank** at :telephone_receiver: **1800 103 1222(Mon–Fri, 9 AM–6 PM).

:sparkles: Want to continue enjoying Niyo’s smart banking and zero forex markup benefits? Just drop us an email at upgrade@goniyo.com and we’ll help you set up your new journey! :globe_showing_europe_africa::credit_card:

Thanks again for being a valued part of the Niyo family! :rocket::blue_heart: