Cannot open account for niyo global

I applied for a niyo global card and this is the message that is showing.

I contacted customer care and they told me to update my full ckyc through my bank and i did so as they-customer care told me. But even after i did all they have told me to do they are telling me that they cant help me now

Please help me in my case

Hey @NOEL_BENNY! Welcome to Niyo Community!

We understand that you’ve updated your CKYC by connecting with your personal bank. Unfortunately, our system is unable to fetch your updated CKYC details due to which we cannot onboard you for Niyo SBM and we are sorry about it due to CKYC-related issues.