I received my Ckyc details via email with ckyc number in a pdf. Please help me with my account creation

Respected Sir/ Mam,
I have been trying to get Niyo Global Card by SBM but facing the ckyc error since last 15 days.
Today I received my Ckyc number and would like your help to get me Niyo Global Card.
I am getting the same error message about ckyc when I try to create my account on Niyo app.
I look forward to hearing from you and Thank you.
Yours Sincerely,
Bhagyesh More

Hey @Flash ! I’ve pinged you here in our community, kindly check your DM :incoming_envelope: