Banking ekyc still buffering

My perform ekyc is not happening I have been trying it for the past one hour
And it’s still buffering

Hi @Christeena_Mary_Jose ,

Apologies for the inconvenience caused.

For KYC-related matters, DCB Bank assists customers in completing the KYC process.

For assistance with your DCB savings account, please write an email to niyoglobal@dcbbank.com or call DCB Bank directly at 040 68157777 or 022 68997777 (available from 8:30 am to 8:30 pm).

We understand how important this is for you, and we appreciate your patience and cooperation.