Banking ekyc still buffering

My perform ekyc is not happening I have been trying it for the past one hour
And it’s still buffering

Hi @Christeena_Mary_Jose ,

Apologies for the inconvenience caused.

For KYC-related matters, DCB Bank assists customers in completing the KYC process.

For assistance with your DCB savings account, please write an email to or call DCB Bank directly at 040 68157777 or 022 68997777 (available from 8:30 am to 8:30 pm).

We understand how important this is for you, and we appreciate your patience and cooperation.