We’re truly sorry if there was any misunderstanding regarding your concern. 
Please allow us to escalate this matter to the bank on your behalf. We’ll connect with you by tomorrow to assist you further.
Thank you so much for your patience and understanding! We’re here to support you. 
I have lost my card … unable to order new one
Hi @Himank,
Welcome to the Niyo Community! 
We’re sorry to hear you’ve lost your card! No worries—you can easily block and reorder a new one by following these steps:
We appreciate your understanding during this process. If you encounter any issues or have further questions, please don’t hesitate to reach out. We’re here to help!
Hi. I’m not able to pay my credit card bill with my FD. It’s saying my bill is above my FD amount, but it’s exactly equal. Your WhatsApp bot is extremely stupid, and it’s horrible that I can’t raise a support ticket or talk to someone about this, when it’s a financial matter. Can someone call me to resolve this? You’re customer support has really taken a hit.
Welcome to the Niyo Community!
We understand your concern regarding the issue with paying your credit card bill. We know how challenging this situation can be, and we want you to know that we’re here to support you every step of the way.
We’ll be reaching out to you via DM to gather more details. Rest assured, we will escalate this matter to the concerned team to ensure it is resolved swiftly. We greatly appreciate your cooperation and understanding in this matter.
I see the debit card I am getting shows Visa, is it possible to get mastercard instead?
Hey @NIYOCOMM20241022Q8SY ,
Greetings of the day.
Thank you for reaching out. We would like to inform you that currently, our Niyo debit card is issued in partnership with Visa and we deeply regret to inform you that we do not offer a Mastercard option at this time.
Our partners are aligned with Visa to provide you with secure and reliable payment solutions.
Understood thanks that helps
You’re welcome. Should you have any further queries or concerns do reach us via the live chat feature in the app or write to us at “global@goniyo.com”. We’ll be happy to assist you further.
Thank you!! 
I’m planning to travel to Indonesia. I have gone through community threads about RBI rules on Niyo Global debit/credit card by SBM. Can anyone pls tell me is zero markup fee still hold valid for both SBM debit and credit card and will I be able to use it in Indonesia across pos machines, atm, airports etc ? Pls confirm.
In case if Credit card by SBM
Once I come back to India will I be able to use it as a regular credit card ? If I want to close of my fd then does it mean the credit card will not have any limit or say min 5000 should be locked in there ?
Hello @NIYOCOMM20241027YDTM,
Welcome to the Niyo Community! 
Both the Niyo Global Debit and Credit cards by SBM come with a 0% markup fee for international transactions, including in Indonesia 
. You can use them seamlessly at POS machines, ATMs, airports, and other locations there. 
For the credit card:
Yes, you’ll be able to use it both internationally and domestically, even when you’re back in India. 
Since it’s a secured card, an FD (fixed deposit) is mandatory as it acts as the limit for your credit card. Typically, maintaining a minimum amount in the FD keeps your credit line active and usable! 
Let me know if you need further assistance via live chat feature in the app or write to us here, and have an amazing trip! 
Dear team,
I m unable to download statement from the app. Request your support
Hello @NIYOCOMM202410280O99
Welcome to the Niyo Community!
We’re sorry to hear about your hassle. Allow us to have this checked and we will get in connect with you shortly.
Appreciate your patience.
Thank you for your time on the call. As discussed, we request you to kindly share with us the details on DM so that we can escalate this further and assist you accordingly.
Awaiting your response!!
Debit card pulled by atm
Welcome to the Niyo Community!
We’re here to help and truly want to understand what went wrong. Could you please share a bit more about your concern? This will allow us to prioritize and resolve it as swiftly as possible. 
We’re standing by and ready to assist! Awaiting your response!!
I request card 12 days back its in Delhi for so long but still i am not getting delivered to me . No help from customer care. Very bar experience
Hi @meharpreet_kaur,
Welcome to the Niyo Community!
We sincerely apologize for the inconvenience you’ve encountered, and we truly appreciate your patience. We understand how important this issue is, and we’re committed to resolving it for you as quickly as possible.
To escalate this matter, please send an email to global.escalation@goniyo.com from your registered email address, detailing the issue you’re facing. This will allow us to forward your concern to the appropriate team for prompt resolution.
Thank you again for your understanding and patience. We’re here to support you every step of the way, and we’ll work diligently to resolve this at the earliest.
I already emailed the support and got no response. This last delivery part is very bad not sure even after being in same city why its not being delivered
Thank you for joining the call with me, Mehar. As discussed, we’ve escalated the delayed card delivery issue to the concerned team and are doing our best to get it delivered to you as soon as possible. We appreciate your time and patience.
