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22

Hi @Akash-deep
thanks for clearing 2nd point,
1 query still not acceptable, I used visa currency converter too ,even in that the amount was showing high.

23

@Vigneshn27

We want to assure you that we follow the live Visa exchange rate portal for all our products to offer the best rates available to our users. For your reference, you can check the rates at this link: Visa Exchange Rate Calculator.

If you still find that the rates seem higher, please don’t hesitate to reach out to us at global@goniyo.com. Kindly provide a screenshot of your concern, and we will be more than happy to review and assist you further.

Thank you!!

1 Like
24

Hi Team,

I am travelling to Nepal in 10days, After reaching there i am planing to withdraw cash from ATM in airport using niyo dcb debit card.

So my question here is

  1. Can i with draw money using niyo dcb debit card with out any issues in Nepal?
  2. If we can withdraw then what will be the charges if i withdraw money from atm?
1 Like
26

Hi @NIYOCOMM20240914WRBR Mahesh,
Welcome to the Niyo Community!

I visited Nepal :nepal: last month and had the chance to use my Niyo DCB Debit Card for both cash withdrawals💵 and POS payments.
It worked seamlessly in both cases.:blush:


I also used the Niyo SBM Credit Card for POS payments, and it worked well too.

Just a heads-up about using Indian currency INR in Nepal: I noticed that you might end up paying more. For example, a shopkeeper quoted 100 Nepalese Rupees (~62 INR) for an item but asked for 80 INR (~128 NPR) if paying in Indian Rupees.:saluting_face:

Tip :boom::

Make sure to use the ATM Locator feature on the Niyo app! It’s a handy tool to find surcharge-free ATMs.✅


Hope this helps!😊
1 Like
27

Hi there,
i am very to niyo i applied for sbm bank credit card but it was declined then i had to apply with dcb bank but i want sbm bank card is there any way so that i can get that card pls help me i am holder of dcb bank debit card pls help me to get the sbm card or is there anyway that can help me i m from delhi it should be available here but when i enter my pin code it declined help me

28

Hello @maXcel_Mishra

Welcome to the Niyo Community! :raised_hands:

We want to help you with this, but we’re unable to locate your details using your community username. Could you kindly share your details by sending me a direct message (DM)? Here’s how:

  • Click on my profile icon.

  • Click on “MESSAGE”.

  • Type your details in the message body and click “Send Message”.

Alternatively, you can write to us at onb-global@goniyo.com. Please share your ticket number in your reply here, or if you already have a ticket number, let us know. We’ll look into it. Appreciate your patience in the meantime!

29

i click on your profile but i am not getting any options that say’s message.

30

I’ve sent you a message in your DMs. Could you please take a look and get back to us with the details so we can assist you further? Thanks!

31

Thanks for joining the call with me, Manish. Unfortunately, we can’t complete your SBM account onboarding digitally due to an issue on the SBM bank’s end. :disappointed_relieved:

However, you can still use your Niyo DCB card smoothly for all your international transactions. :money_with_wings:

I hope I was able to address all your concerns. If you have any more questions, feel free to reach out! :innocent:

32

Thank you so much Preeti for the help i am really glad to see that i got my issue resolve in real time. i love the niyo global service thank you so much.

3 Likes
33

You’re very welcome! :smiling_face_with_three_hearts: If you need any more help or have any questions in the future, just let us know.

Thank you for your kind words! Have a lovely day ahead and an amazing trip. :smiley:

34

@anuragalive Hi Anurag, when did you used the Niyo DCB debit card in Nepal last time? I received my card recently and planning to travel in Nepal. I checked with Niyo Customer service and they mentioned it won’t work in Nepal.

35

Hello @NIYOCOMM20241001UTDX

Welcome to the Niyo Community! :raised_hands:

We want to clear up any confusion you might have about using your Niyo DCB card in other countries. :earth_americas:

Great news :smile:: it works seamlessly in Nepal! Plus, you can use our “Test a Transaction” feature to ensure everything goes smoothly for any country you plan to visit Niyo: Global Cards for Travel

If you have any other questions, feel free to ask!

36

@Preeti yesterday I was checking with Niyo Bot Support. They mentioned it is not valid in Nepal. Can you please confirm.

37

Hi @NIYOCOMM20241001UTDX ,
Yes, I’ve used the Niyo DCB Debit card in Nepal for both ATM withdrawals and POS payments. While the app may indicate that it won’t work there, I found that it did work just fine. I was there in July 2024, and I had no issues at all. Safe travels! :hugs:

1 Like
38

Hi Sangram, we tried to reach you by phone, but it looks like you were not available. Just wanted to confirm that the Niyo DCB card will definitely work in Nepal. For extra peace of mind, you can use the “Test a Transaction” feature with the link we shared earlier. :bulb:

Hope that helps! Let us know if you have any other questions. :raised_hands: