We’re unable to locate your details at the moment. Usually, transaction notifications are sent to your registered mobile number and email ID. We recommend clearing your inbox and checking the spam/junk folder for any missed notifications.
To help us understand your concern better and assist you promptly, kindly share your detailed issue along with your registered details at “global.escalation@goniyo.com”. Once done, please share the ticket ID with us here so we can pick it up on priority and work towards resolving it at the earliest.
I am in Australia at the moment and have my niyo debit card but I am unable to add it to my wallet for tap and pay. It is giving an error saying not supported
We understand your concern. Kindly allow us a window to have this checked and assist you further.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We understand you’re trying to add your Niyo debit card to your wallet for tap & pay, but currently, Niyo cards are not supported on digital wallets due to security considerations.
That said, you can still make payments easily:
Enter your card details directly on merchant websites/apps for online transactions
Use your physical card for Tap & Pay at POS machines where contactless payments are accepted
Please note that NFC-based payments via mobile wallets are not supported at the moment.
Should you need any further assistance, please feel free to write back — we’re always here to help. You may also connect with us via our 24×7 in-app live chat support or drop us an email at global@goniyo.com and our team will be happy to assist you.
Thank you for reaching out. You can apply for Niyo debit and credit cards directly through the Niyo app by completing the onboarding process with valid KYC documents. Simply download the Niyo app from the Play Store or App Store, complete the quick digital onboarding, and get your card delivered right to your doorstep.
Since you’re based in Delhi, you have two options to get started:
Niyo Express: You may have the option to use our concierge service, where a relationship manager visits your doorstep to complete biometric KYC and hand over your Insta card within 24 working hours. You can check if your specific pin code is serviceable for this here: Niyo Express
Digital Onboarding: If the express service is not available in your area, you can complete the entire process digitally via the Niyo app, and your physical card will be delivered through standard shipping.
No matter which option you choose, you’ll get access to a zero forex markup card—perfect for managing your expenses as an international student
Feel free to reach out here, or you can connect with us through the 24/7 in-app live chat or at " global@goniyo.com "—we’re always happy to help!
Im not able to do vkyc, it directly adked me to go to branch even though my adhaar pan everything matches, i even mailed this issue, how to do online kyc
We regret the inconvenience caused. We tried reaching you, but unfortunately couldn’t connect.
Please note that, as per banking guidelines, you are currently not eligible for online account creation. However, we’d be happy to check for alternate options. Kindly share your address PIN code so we can guide you further.
In the meantime, you may also explore creating an account with Niyo SBM online. We request you to share the error screenshot and the area pincode at onb-global@goniyo.com and share the ticket ID with us here so we can assist you promptly.
We completely understand your concern regarding the DCB account opening issue. We can see that you have also reached out to us via email with ticket ID 663208. Please be assured that the concerned team is actively working on the resolution, and we will ensure that you receive further updates on the same email thread. We appreciate your kind understanding.
Enter your card details directly on merchant websites/apps for online transactions
Use your physical card for Tap & Pay at POS machines where contactless payments are accepted
Niyo Express: You may have the option to use our concierge service, where a relationship manager visits your doorstep to complete biometric KYC and hand over your Insta card within 24 working hours. You can check if your specific pin code is serviceable for this here: 
Digital Onboarding: If the express service is not available in your area, you can complete the entire process digitally via the Niyo app, and your physical card will be delivered through standard shipping.
