I can be contacted at vishaldua.official@gmail.com
Hi @Vishal_Dua,
Thanks for sharing the email ID. We tried locating your details using the specified email ID, but couldn’t find a match in our records.
Could you please share your registered mobile number or a contact number to reach you via DM so we can check this further and assist you?
I haven’t gotten any niyo coins credited for my domestic transactions on credit card starting this month Nov.Please look into it.
Welcome to the Niyo Community! 
We regret the inconvenience caused to you. Kindly allow us an oppurtuity to have this checked and asisst you further.
Hey Akhila!
We’d like to inform you that Niyo Coins are no longer earned on the SBM Credit Card for domestic and international transactions starting 10th October. This update was also communicated via email earlier.
Kindly check your inbox for the detailed communication. If you have any questions or need further clarification, feel free to revert back — we’re here to help!
I haven’t received any mail, neither is it there on app. If these coins have stopped, why does it show for me still and what’s the point of the card .
We regret the inconvenience caused to you. Please allow us some time to get this checked and assist you further.
We appreciate your time over the call. As discussed, I have promptly escalated your concern to the relevant team and am currently awaiting for the update. I will ensure to keep you informed as soon as I receive any information.
We truly appreciate your patience and understanding.
Thanks, this is fixed.
Hi @NIYOCOMM20241206A51B Akhila,
Thanks for the update! We’re glad to hear that you’ve received the coins. We truly appreciate your patience and understanding. If you need any further assistance, feel free to reach out—we’re here to help.
Hello Niyo Community,
I would like to transfer my bank account from one branch to another branch. Could someone please guide me on the correct procedure for branch transfer?
Specifically, I would like to know:
-
Whether branch transfer can be done online or requires a branch visit
-
Documents required for the transfer
-
Approximate time taken to complete the process
If anyone has already completed a branch transfer, please share your experience or steps to follow.
Thank you in advance for your support.
Regards,
Anurag Chauhan
Hey @Anurag_Chauhan
Welcome to the Niyo Community!
Thank you for writing in! Kindly allow us an oppurtunity to review your concerns and address them promptly.
Hey @Anurag_Chauhan
We would like to inform you that to change your home branch, you’ll need to visit the DCB Bank branch directly, as the branch transfer cannot be done online.
Please carry your KYC documents along with an updated address proof. The branch transfer process generally takes 24–48 hours once the request is submitted. 
For any additional clarification, you may contact DCB Bank Customer Care at customercare@dcbbank.com or call 022 6899 7777 / 040 6815 7777 from your registered email ID or mobile number 
Should you need any further help, please feel free to write back—we’re happy to assist. 
Hello,
Thank you for the information.
I would like to inform you that I have already contacted both Niyo Support and DCB Bank Customer Care, and they informed me that home branch change is not possible for a Niyo Savings Account. However, they mentioned that for any banking-related services, I can visit the nearest DCB Bank branch.
Kindly confirm whether this information is correct, and please let me know if any alternative process is available.
Thank you for your assistance.
Kind regards,
Anurag Chauhan
Hey @Anurag_Chauhan
Thank you for sharing this, and sorry about the experience. 
We’ve checked this with DCB Bank, and the information shared with you is correct—changing the home branch is possible for a Niyo DCB account by visiting the nearest branch.
At the moment, there isn’t an alternate process available from our end. For any additional clarity or assistance, we recommend connecting directly with the DCB Bank team, who will be best placed to guide you further on this. 
Should you need any further help, please feel free to write back. We’re just a step away!
Thank you for the update.
I’m a bit confused, as both Niyo Support and DCB Bank customer care informed me that home branch change is not possible for Niyo DCB accounts, and that I can visit any nearby DCB branch for services.
However, your message says that changing the home branch is possible by visiting a branch. Could you please confirm which information is correct and share a final clarification?
Regards,
Anurag Chauhan
Hey @Anurag_Chauhan
Thank you for your patience We’ve rechecked this with DCB Bank to ensure complete clarity. The information shared here is correct – changing the home branch is possible for Niyo DCB accounts.
For any banking-related services, you can visit any nearby DCB Bank branch for assistance 
At this time, there is no alternate process available to change the home branch.
We understand the confusion caused earlier and appreciate your understanding For any additional clarification or branch-specific guidance, the DCB Bank team will be best placed to assist you further.
I need some guidance regarding a lien/blocked amount on my DCB Bank debit card (used via Niyo).
I made an international card payment on the Rocket Now food delivery app in Japan. The transaction did not complete properly. I was informed that the merchant refunded the amount, but later the same amount was re-debited / marked as lien again.
Now the amount is showing as LIEN / BLOCKED in my account and I cannot use it.
I have contacted the bank multiple times, but I’m only getting vague responses like “merchant issue” or “refund already processed”.
They are not providing:
Authorization ID / ARN
Authorization expiry date
Clear timeline for lien release
This has been very stressful, as the money is stuck and no one is taking ownership of the issue.
Has anyone faced a similar international transaction lien issue?
How long does such a lien usually take to auto-release?
Can Niyo support help coordinate with the bank or merchant?
What is the correct escalation path if the bank is not giving concrete details?
Any help or advice would be really appreciated.
Thank you.
Hey @Sagar_Kushwaha
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Hi @Sagar_Kushwaha ,
We regret the inconvenience caused and understand your concern. We attempted to reach you over the phone but were unable to connect. To help us investigate this further, please share the transaction ID or a screenshot of the affected transaction on ticket ID: 275395. Once received, we’ll review the details on priority, escalate the matter with the bank, and work towards resolving the issue at the earliest. We appreciate your patience and cooperation.
