Hey @Sagar_Kushwaha
We tried calling you, but unfortunately couldn’t connect. As per the bank’s review, a transaction made on 08th November with the merchant “Rocket “ was initially debited and immediately refunded. However, the merchant has now raised a claim for the same amount. We request you to kindly coordinate with the merchant directly for further clarification on this transaction. 
Please feel free to reach out to us if you need any additional assistance from our end—we’re here to help. 
Hi ! I need help in closing my Secured credit card . Any help in this regard would be highly appreciated
I have put the FD and got the card , now would like to close the card with my FD . Request your intervention, as I tried reaching the customer care email it’s been more than 6 months and I am still stuck incurring the interest charges . Kindly help me to fix this issue asap
Hi @San14,
Welcome to the Niyo Community! 
We regret the inconvenience caused to you. Kindly allow us an opportunity to have this checked and assist you further.
Thank you for taking the time to speak with us @San14. As discussed, upon reviewing your account, we noticed that the total outstanding amount currently exceeds your FD value. Please note that the FD withdrawal is allowed only when the Secured Credit Card (SCC) usage is below 90%.
To proceed with the FD settlement, we request you to clear the overdue amount and then retry closing the FD from the app. If you need any assistance at any step, please feel free to reach out via the in-app live chat or write to us at global@goniyo.com — we’re always happy to help!
I tried to pay tution fee deposit thru DCB Niyo Global card at University of Glasglow, the amount was first debit and then refunded immediately. Not sure why. Also the debit has been reduced from my TCS limit although the said payment was reversed.
Hey @Gautams ,
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
*We’re always here if you need anything 
Hey @Gautams ,
We have tried reaching out to you multiple times but were unable to connect. We kindly request you to share a convenient time for us to contact you so that we can assist you further.
I tried to make a payment on Amazon but the OTP failed. My card got blocked. How do I unblock it?
Welcome to the Niyo Community!
We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest.
Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics.
Plus, it’s the perfect spot to connect with fellow travellers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more.
And don’t forget to explore the Travel with Niyo category for even more travel content!
We’re always here if you need anything 
Thanks for reaching out. We did try calling you, but couldn’t connect 
. Kindly share a convenient time for a callback so we can understand the issue in detail and assist you promptly.
Please note, if the card was temporarily blocked due to incorrect OTP attempts, it will automatically get unblocked within 24–25 hours 
. However, if the card is permanently blocked at your end, it cannot be unblocked.
For priority activation or to check the card status, please contact DCB Bank Customer Care from your registered details at customercare@dcbbank.com or 022 6899 7777 / 040 6815 7777.
Can we use scan and pay facility in niyo app?
Welcome to the Niyo Community!
Thank you for reaching out! At the moment, Niyo does not support an in-built Scan & Pay (UPI) feature within the Niyo app. However, you can continue to make UPI scan-and-pay transactions using any third-party UPI app by linking your Niyo savings account 
.
That said, your Niyo card can be seamlessly used for domestic and international transactions, including e-commerce payments, POS transactions, Tap & Pay, and ATM withdrawals 
.
If you need any further assistance, please feel free to write back or connect with us via our 24×7 in-app live chat support, or email us at “global@goniyo.com”. We’re here to help! 
Hey Niyo community,
I’ll be visiting Nepal soon and wanted to know if the Niyo DCB debit and credit cards work there for ATM cash withdrawals.
If anyone has used it in Nepal, please share your experience
Thanks in advance!
Hi @Parag1,
Welcome to the Niyo Community!
Absolutely! Your Niyo Global card will work seamlessly in Nepal for both shopping and ATM withdrawals.
For more insights, you can check out this community thread where users have shared their experience using the card in Nepal.
If you have any other questions, feel free to drop them here. Safe travels!
Can somebody confirm if Niyo gives discount in headout?
Hi @NIYOCOMM202602096G1R Sanat,
Welcome to the Niyo Community!
Please note that our offers and travel deals are always being updated to give you the best experience.
To see what’s live right now, just hop onto the Niyo app and scroll down to the ‘Curated for you’ section. You’ll find all our current partnerships and latest perks waiting for you there!
If you need any help or have further questions, please feel free to write back — we’re always here to help
Thanks alot, will check
You’re welcome @NIYOCOMM202602096G1R. If you need any further assistance, feel free to reach out to us via 24/7 live in-app chat or email us at “global@goniyo.com”. We are always here to help.
