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Hi @Himank,

Welcome to the Niyo Community! :hugs:

We’re sorry to hear you’ve lost your card! No worries—you can easily block and reorder a new one by following these steps:

  1. Log in to your Niyo app, select “Bank,” and navigate to “Card Settings” from the dashboard. Look for the option at the top right to block your existing/lost card.
  2. Choose “Permanent BLOCK” and confirm your choice.
  3. Once blocked, you can reorder your card by calling the DCB Customer Care numbers: 022-68997777 or 040-68157777.

We appreciate your understanding during this process. If you encounter any issues or have further questions, please don’t hesitate to reach out. We’re here to help!