Hello Niyo Fam! This is your space to explore and discuss everything about Niyo cards. Whether you’re seeking advice, sharing experiences, or curious about Niyo card offerings, you’re in the right place! :star2: :thinking: Got questions about Niyo cards such as the Niyo SBM Credit Card, Niyo DCB D…

I need some guidance regarding a lien/blocked amount on my DCB Bank debit card (used via Niyo). I made an international card payment on the Rocket Now food delivery app in Japan. The transaction did not complete properly. I was informed that the merchant refunded the amount, but later the same amou…

Hey @Sagar_Kushwaha Welcome to the Niyo Community! :hugs: We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest…

Hi @Sagar_Kushwaha , We regret the inconvenience caused and understand your concern. We attempted to reach you over the phone but were unable to connect. To help us investigate this further, please share the transaction ID or a screenshot of the affected transaction on ticket ID: 275395. Once recei…

Hey @Sagar_Kushwaha We tried calling you, but unfortunately couldn’t connect. As per the bank’s review, a transaction made on 08th November with the merchant “Rocket “ was initially debited and immediately refunded. However, the merchant has now raised a claim for the same amount. We request you to…

Hi ! I need help in closing my Secured credit card . Any help in this regard would be highly appreciated I have put the FD and got the card , now would like to close the card with my FD . Request your intervention, as I tried reaching the customer care email it’s been more than 6 months and I am st…

Thank you for taking the time to speak with us @San14 . As discussed, upon reviewing your account, we noticed that the total outstanding amount currently exceeds your FD value. Please note that the FD withdrawal is allowed only when the Secured Credit Card (SCC) usage is below 90%. To proceed with t…

I tried to pay tution fee deposit thru DCB Niyo Global card at University of Glasglow, the amount was first debit and then refunded immediately. Not sure why. Also the debit has been reduced from my TCS limit although the said payment was reversed.

Hey @Gautams , Welcome to the Niyo Community! :hugs: We sincerely regret any inconvenience this may have caused. Please allow us some time to review your concern thoroughly and work towards a resolution. We truly appreciate your patience and will get back to you with an update at the earliest. Ju…

Hey @Gautams , We have tried reaching out to you multiple times but were unable to connect. We kindly request you to share a convenient time for us to contact you so that we can assist you further.

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Nith_In (Nithin M Kuriakose) January 5, 2026, 4:12am 352

Hi @San14,

Welcome to the Niyo Community!

We regret the inconvenience caused to you. Kindly allow us an opportunity to have this checked and assist you further.

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