Hello @maXcel_Mishra
Welcome to the Niyo Community! 
We want to help you with this, but we’re unable to locate your details using your community username. Could you kindly share your details by sending me a direct message (DM)? Here’s how:
-
Click on my profile icon.
-
Click on “MESSAGE”.
-
Type your details in the message body and click “Send Message”.
Alternatively, you can write to us at onb-global@goniyo.com. Please share your ticket number in your reply here, or if you already have a ticket number, let us know. We’ll look into it. Appreciate your patience in the meantime!