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Hello @maXcel_Mishra

Welcome to the Niyo Community! :raised_hands:

We want to help you with this, but we’re unable to locate your details using your community username. Could you kindly share your details by sending me a direct message (DM)? Here’s how:

  • Click on my profile icon.

  • Click on “MESSAGE”.

  • Type your details in the message body and click “Send Message”.

Alternatively, you can write to us at onb-global@goniyo.com. Please share your ticket number in your reply here, or if you already have a ticket number, let us know. We’ll look into it. Appreciate your patience in the meantime!