I have been repeatedly facing issues transferring money from my Indian DCB account (linked with my Niyo DCB Debit Card) to my US bank account. Every attempt throws an error, and despite updating my WhatsApp number to my US number, nothing works.
This is extremely frustrating. I was assured I would be able to make these transfers when I received the card, yet I am stuck with urgent payments pending and no solution. On top of that, my earlier query was delayed well beyond your stated 24-hour response time. This level of support is unacceptable.
I need this resolved immediately. I cannot afford any further delays.
We sincerely apologize for the inconvenience caused. Please allow us some time, as we have escalated your concern to the relevant team. They will be reaching out to you at the earliest to assist with your transfers. We truly appreciate your patience and understanding.
Are you guys going to do anything or no? It’s been more than a week and there is no communication or follow up from your side. Is this how you treat your customers.
I am a premium customer and I was assured all my problems would resolved when buying the card.
We’re really sorry you’ve had to go through this. We completely understand how disappointing it feels to wait for over a week without proper communication, especially after being assured that your issues would be resolved as a premium customer. Please note that your case has already been escalated to the concerned team, and we regret that you haven’t received any communication or follow-up. I also tried reaching you on a call but couldn’t get through.
Rest assured, we’re on top of this and pushing for the quickest possible resolution. We’ll keep you updated with any progress, and you can count on us to get this sorted. Once again, we’re truly sorry for the trouble and appreciate your patience with us.
We’re really sorry for the delay — we completely understand how disappointing this must be for you. We’ll reach out to you directly in DM to get your details and resolve this without any further delay. Thanks for your patience, and we’ll make sure to get this sorted for you at the earliest.
