Account creation stuck for over 1 month

It has been over a month that I have finished my onboarding and I am stuck with this message. I have reached out to your support team multiple times and all they do is say that they are forwarding the issue to the correct team and to please allow “sometime”. How much time am I expected to wait? Can you please resolve this issue.

Hey @Chantal_D_Gama_Rose ! We understand your concern, and this is not the experience we want you to have with us. As I can see that your concern has been escalated to the technical team. Rest assured, we’ll follow up with them and get back to you with an update at the earliest possible time. - WB