Account closure as number can't be changed

Support & Troubleshooting
1

Hi,
I had mailed to global@goniyo.com to request account closure but apart from automated reply, i didn’t receive reply.
Please let me know how to close the account. I need it to be done soon.

Thanks.

2

Hey @vartika_chauhan! Welcome to Niyo Community!

It saddens us that we couldn’t meet your expectations. Currently, we do not have the facility to update the mobile number. We may bring this facility in the future. It would be great if you use our services until then.

If you still wish to close your account, you can write to us on in-app support or email us at global@goniyo.com from your registered email with a request to close your Niyo Global by SBM account. Kindly attach a copy of proof of Identity (Aadhaar/ PAN card), and a coloured copy of a cancelled cheque of any of your existing bank accounts.

Regards,

3

I do not have any balance in my niyo. Do I still have to attach a cancelled copy of cheque?

4

Hey @vartika_chauhan ! As per the update we have currently. We need both the above-requested documents so that we can forward the request to the Bank. Kindly share the same so that we can help you further. -WB

5

Please close my account